Version One is used to produce financial documents such as Purchase Orders, Sales Invoices, Cheques, Reminder Letters, Instalment Plans, Statements, BACS Remittances, Cheque Remittances. These forms have been in situ for 13-14 years and need to be reviewed and updated for an enhanced corporate look and feel, along with addressing corrections and updates required for existing forms.
Changes to business processes in Income Section and other areas of the University have resulted in a requirement to amend our student debt management process and documentation. The majority of these forms have not been revised comprehensively to ensure that they work efficiently and effectively and are still fit for purpose.
This project will review the content and delivery of Version One documents.
Forms may be out-of-date, inaccurate or in need of modernisation – not compatible with a modern University and a healthy student experience
We already have requests to do complete revisions to student documents and to manage this a project is needed as the scale of changes are significant
Update forms in line with expectancies of a reputable University
The revision to the student documents should provide a clearer guide to actions needed to pay invoices. Currently there are circa 2000 Unidesk calls from students with invoice queries and finance are struggling to deal with these basic enquiries
N/A
ABS consultancy to make the changes once agreed - £1000 per day circa 5-10 days
Enablers - Finance
Enablers - Infrastructure
Themes - Outstanding student experience
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