There are a number of major changes being implemented within the finance channel but one of the requests to link invoices etc. to display the image held in Serengeti against the transaction on the finance channel has not been possible to include within the scope of the 12/13 project. This would allow students/users to view invoices/documents held in Serengeti. This project would address any final outstanding issues with the current finance channel and provide a link to the electronic documents held in Serengeti.
These changes would allow a major improvement in the student experience, providing them with an archived record of all their interaction with the University and meshes well with the University's strategy to improve support services for students.
Students/users would continue to find it hard to understand how to process financial transactions.
The volume of calls in Unidesk would continue at a high level e.g. 2000 currently outstanding.
There is a risk that this additional load on Serengeti may result in poor performance
Staff, students and students’ parents/funders
To improve the provision of financial information to students and staff
More than 33,000 students - 70-80,000 fees invoices, over 50,000 rent invoices, other invoices include parking, centre for sports & exercise, library etc
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Themes - Outstanding Student Experience - This project would improve the provision of financial information to Students and their parents/funders
Enablers - Finance
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