Continual Service Improvement work on the IDM, adding and amending functionality in response to changing needs of data providers and consumers, as well as targeted improvements to address bugs or other problems.
IDM Prioritised Fixes
This project is to resolve known issues on the IDM service and responding to changing business environment. There are a number of Known Errors held on JIRA which require development and are likely to change in response to consultation with stakeholders and operational issues
The scope of the project is to reduce a number of current know issues that are affecting the IDM service. The current known list of issues are held on JIRA under IDM001 and on the wiki.
The objective is resolve a number of known issues within a limited budget. The issues are prioritised against the level of development (small, medium, large) required and the business need (1, 2, 3) resulting in
These issues have been added as JIRAs and appropriate business requirements/technical background will be documented. Software Development Team will estimate the effort required and identify the most costly elements of the work.
No impact to service
Improve data accuracy in IDM, reducing service issues
Reduce support resource time and cost required to manage these known outstanding issues
Reduction in number of known errors held on JIRA
IDM would not be able to meet the changing needs of the University community and support costs would continue to be incurred as problems were left unresolved.
Areas or services using IDM
Previous IDM CSI activity in 2012/13 (COM005) demonstrated considerable ROI as support calls logged halved year on year and there was a 30% reduction in KSR activity required.
To remove a number of known issues affecting the IDM service
To reduce cost of support for known issues
To reduce time for support team investigating these known issues
N/A
N/A
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Enablers - Infrastructure | x |
Themes – Outstanding student experience | x |
Ensure students are getting the services that they are entitled to in a timely manner.
1.Alignment with University Strategic Plan/Business Objectives | 3 |
2.Risk of not doing the project | 2 |
3.Benefits relative to cost | 2 |
4.Time to deliver tangible benefit | 3 |
TOTAL SCORE | 10 |