Report for December 2017

Report Date
December 2017

Report Date

31st December 2017 

Report compiled by Alison Armstrong (User Experience Programme Manager)

for Neil Allison, Stratos Filalithis, Lisa Dawson,  Colan Mehaffey, and other interested business area owners.

Section One: Programme Commentary, RAG and Resources Update


  • DTI009  - Define User Experience Service project continuing as planned, despite  programme resourcing and funding challenges.
  • DTI009 -  The initial versions of the UX services rollout plans and budget prepared by Neil showed a projected overspend, i.e., there is enough DT Funding to cover the cost of the UX service only but not EdGEL and Digital Experience Standards as well.   A further workshop  was held scheduled on 13th December to review the proposal in more detail and address funding, contingency plans (i.e., in the event that the income from the provision of UX programme support to other projects/programmes is not realised)  and sustainability concerns. 
  • DTI009 - A revised proposal was prepared to address the funding issues, and circulated for review on 22nd December 2017.  The proposal has addressed the overspend but the plan for sustainability beyond the life of the UX programme, i.e., in 2019/20,  still needs to be resolved.  The intention is for Neil, Stratos and Colan to prepare a business case for additional funding to cover the period from 2019/20 onwards.
  • It was agreed that UX programme recruitment activity (beyond initial job grading) would be put on hold until there is agreement on the funding approach to address the projected budget overspend.  (LTW have confirmed that they are unable to make up the budget shortfall.)
  • DTI009 - work is well underway on potential case study "pilots" to prove the service model, this includes the production of UX (primarily user research) insight  support for the EDW, BI Tools, and Enterprise APIs programmes.  The work is scheduled for completion by early February 2017.  Potential support required for the UCP Service Excellence project (i.e., user insight research for SAS002) may not go ahead due to the likely suspension of that project.  The latter would have been funded by Service Excellence.  This is likely to affect the projected income anticipated from the provision of UX support to that pilot project in current year.

  • Existing contract UX resource (Magdalena Tsiobanelis) has accepted another contract offer, pending confirmation of a start date.

  • DTI0010 - project now completed and closed.

  • Overall the User Experience Programme is AMBER at this point in time, based on sustainability, budget and resourcing concerns.  

DTI009 – AMBER due to resourcing and budget challenges.   (Also, concerns about the sustainability of the services beyond 2019/20.)

DTI010 – project  completed and closed on 3rd November 2017.  

RAG & Forward Look

Resources to end of December 2017

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Section Two: Projects Not Started


Section Three: Projects in Progress


Project Info

Project Managers Commentary


Define UX Services


Category: Discretionary



Phase 2: Run pilots to refine UK service offering




Report by Sue Woodger for December 2017

Achievements in Last Period

  • Write up of case studies is progressing
  • Approval of revised delivery and closure dates from WIS 8 December 


  • Confirmed that the Service Excellence funded work will not proceed therefore Consultant’s contract will end on 31 January.
  • Recruitment of UX Lead and UX Juniors still on hold due to the budgetary constraints. Neil and Colan have worked to produce revised costs for running a UX service and these are to be put to the Steering Group on 15 January.

Next Steps

  • UX Steering Group on 15 January
  • Plan for the longer-term funding plan to be put in place to ensure sustainability of the service beyond the DT funding
  • Finalising case studies to validate the approved Defined UX Services and Defined Standards documentation


RAG Commentary:  NONE



Section Four: Closed or Withdrawn Projects


Project Info

Project Managers Commentary

DTI007  EdGEL as a Service

Category: Discretionary

Project closed 28 July 17.  Some items require follow up in 17/18 and these are detailed in DTI007 Deliverables tracker

DTI008 EdGEL Technology Delivery and Transition to Business As Usual

Category: Discretionary

Project closed 28 July 17.  Some items require follow up in 17/18 and these are detailed in DTI008 Deliverables tracker

DTI010 Digital Experience Standards

Category: Discretionary

Project closed 3 November 17. 



Not available.