Report for February 2018

Report Date
February 2018

Report Date

28th February 2018

Report compiled by Alison Armstrong (User Experience Programme Manager)

for Neil Allison, Stratos Filalithis, Lisa Dawson,  Colan Mehaffey, and other interested business area owners.

Section One: Programme Commentary, RAG and Resources Update


  • DTI009  - Define User Experience Service project continuing as planned
  • Recruitment of the new UX programme roles, i.e., UX Lead and UX Juniors is taking considerably longer than anticipated,  despite chasing, completion of the initial job grading by HR has been pending since the Autumn.  It now looks increasingly unlikely that the UX roles will be in place within the target timescale of the final quarter of  FY 2017/18.  Other interim options to cover the resourcing gap are being considered to maintain service continuity.
  • DTI009 - work is nearing completion on case studies based on work completed to-date for DT & SEP to prove the service model. This work included the production of UX insight  support (primarily user research) for the BI Tools, UCP, and Enterprise APIs programmes.  The case studies work and write-up is on schedule for completion by  late March 2018.  The case studies will be uploaded to a new User Experience Services website due for launch by early April. The site will feature information about the services available via the programme and the case studies, along with signposting for further information.

  • A User Experience Showcase event has been scheduled for 4th April to help raise awareness of the programme, what it has achieved to-date and the UX support available, and to promote engagement with key stakeholders.  Joe West, the shared Communications Officer for DT has been briefed, and Neil and Joe have discussed the communications approach and support required for the event and the programme.   An email with the event details was issued to IS Apps Project Services team on 26th February, an article on the event has also been published on the Digital Transformation Sharepoint area.  The User Experience Services website will be launched to coincide with the showcase. 

  • Agreed that DTI009 project would close on completion of case studies and the evaluation work on 9th April.

  • It has been agreed that a new "Embed and Optimise User Experience Services" project will be set up to focus on planning, i.e., for ongoing management and rollout of the service and longer-term sustainability.  Initial groundwork on the plan will be progressed within DTI009 prior to closure.

  • The UX Steering Group meeting is on 4th April to align with the review and closure of the DTI009 project, and to agree next steps, objectives and scope for future projects including the proposed new Embed & Optimise the User Experience Services project.

  • Overall the User Experience Programme is GREEN at this point in time.  


DTI010 – project  completed and closed on 3rd November 2017.  

RAG & Forward Look

Resources to end of February 2018

Section Two: Projects Not Started


Section Three: Projects in Progress


Project Info

Project Managers Commentary


Define UX Services


Category: Discretionary



Phase 2: Run pilots to refine UK service offering




Report by Sue Woodger for February 2018

Achievements in last period

  • Write up of case studies is completed but still have to be signed off
  • Evaluation meeting held on 8 February with project sponsor who will draft an overall evaluation piece of the project
  • Rollout planning meeting held on  19 February –outcome was a first draft of the rollout plan


  • Strike action has meant that some of our catch up meetings have had to be cancelled

Next Steps

  • Neil to complete sign off for case studies
  • Neil to complete overall evaluation piece
  • Sue still to set up rollout planning meeting with wider audience
  • Next UX Showcase arranged for 4 April



Section Four: Closed or Withdrawn Projects


Project Info

Project Managers Commentary

DTI007  EdGEL as a Service

Category: Discretionary

Project closed 28 July 17.  Some items require follow up in 17/18 and these are detailed in DTI007 Deliverables tracker

DTI008 EdGEL Technology Delivery and Transition to Business As Usual

Category: Discretionary

Project closed 28 July 17.  Some items require follow up in 17/18 and these are detailed in DTI008 Deliverables tracker

DTI010 Digital Experience Standards

Category: Discretionary

Project closed 3 November 17. 



Not available.