Report for April 2018

Report Date

April 2018

Report Date

30th April 2018

Report compiled by Alison Armstrong (User Experience Programme Manager)

for Neil Allison, Stratos Filalithis, Lisa Dawson,  Colan Mehaffey, and other interested business area owners.

Section One: Programme Commentary, RAG and Resources Update

Commentary

• DTI009  - Define User Experience Service project is due for closure on 4th May (submitted to WIS)
• Recruitment of the new UX programme roles, i.e., UX Lead and UX Juniors is taking considerably longer than anticipated. (It took six months for the role to be graded and the PRAF case approval to be confirmed.) The delay has pushed out the estimated start dates for the UX roles into early July 2018 and the estimated budget to complete has been updated accordingly.  As budget is now available,  contractor resource to cover the resourcing gap to maintain service continuity/meet the service demand has been approved and the recruitment process is underway. 

• DTI009 - the case studies have been completed based on work completed to-date for DT, SEP and other business areas to prove the service model. The case studies and other information on the User Experience Services are available via a new User Experience Services website launched on 4th April. 

• The User Experience Showcase event held on 4th April was successful and well-attended with good feedback.

• It has been agreed that a new "Embed and Optimise User Experience Services" project will be set up to focus on maturing the services, ongoing management, communications/engagement and rollout, and longer-term sustainability.  (An initial rollout and communications plan was completed within DTI009.)

• The UX Steering Group meeting was held on 23rd April.  The meeting focused on a review of progress to-date, key priorities looking ahead, agreement of the next steps, objectives and scope for future projects including the proposed new Embed & Optimise the User Experience Services project.  The draft scope for the proposed project is currently being reviewed and updated by the Service Owner.

• Overall, the User Experience Programme is GREEN at this point in time, pending closure.

DTI009 – GREEN 

DTI010 – project  completed and closed on 3rd November 2017.  

RAG & Forward Look

Resources to end of April 2018

Section Two: Projects Not Started

N/A.

Section Three: Projects in Progress

Section Four: Closed or Withdrawn Projects

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