Report for April 2017

Report Date
April 2017

Report Date

April 2017 

Report compiled by Alison Armstrong (User Experience Programme Manager)

for Neil Allison, Stratos Filalithis, Lisa Dawson, and other interested business area owners.

Section One: Programme Commentary, RAG and Resources Update

Commentary

  • Project briefs produced and signed-off
  • Planning is completed for all four projects - DTI007, DTI008, DTI009 and DTI010
  • DTI007 - first two deliverables completed (Hackathon plan and Gap Analysis)

Overall the User Experience Programme is GREEN at this point in time, and on track.

DTI007 – GREEN

DTI008 – GREEN

DTI009 – GREEN

DTI010 – GREEN

RAG & Forward Look

 

Resources to end of April 2017

 

 

Section Two: Projects Not Started

N/A.

Section Three: Projects in Progress

 

Project Info

Project Managers Commentary

DTI007

EdGEL as a Service

Category: Discretionary

Milestones

30-Jun-2017

 Recommendations to continue EdGEL

07-Jul-2017

 Framework for delivering EdGEL

07-Jul-2017

 Engagement strategy initiation

17-Jul-2017

Delivery

26-Jul-2017

Close

RAG Status GREEN

Report by Sue Woodger for April 2017

 

Achievements in Last Period

  • An EdGEL Steering Group meeting of 5 April confirmed deliverables and timelines for all 4 projects
  • The deliverable for Gap Analysis was approved 24 April
  • The deliverable for the Hackathon plan was approved 24 April

Issues

  • The Style Guide (O1 D4) deliverable was 30 May (agreed at EdGEL Steering Group of 5 April). However this will be a large piece of work and cannot be delivered by 30 May due to the other work the consultant has to deliver in this timeframe so to give time to implement this piece of work properly the sponsor asked for 7th July to be the deliverable date. This deliverable is aligned to the milestone ‘Framework for delivering EdGEL’ with a due date of 30 June so the milestone date was also moved to 7 July to accommodate the Style Guide deliverable

 

Next Steps

  • EdGEL Website Update review and proposal completed by 19 May. Consultant informs that this likely to finish well before the deadline
  • Next milestones will be the end of May

 

RAG Commentary N/A

DTI008

EdGEL Technology Delivery and Transition to Business As Usual

Category: Discretionary

Milestones

28-Apr-2017

Technical Investigation phase

12-May-2017

First pass of a working, compliant EdGEL - audit

31-May-2017

Guidelines for contributing to and using EdGEL

05-Jun-2017

First pass of a working, compliant EdGEL – development work

17-Jul-2017

Delivery

17-Jul-2017

Plan for the rollout of service and transition to BAU

RAG Status GREEN

Report by Sue Woodger for March 2017

Achievements in Last Period

  • Project brief signed off 10 April
  • An EdGEL Steering Group meeting of 5 April confirmed deliverables and timelines for all 4 projects (piccl 3 lists the milestone changes for DTI007)
  • Investigative phase document circulated for approval
  • Resources secured for development work from LTW and IS Apps

Issues

  • Due to commitments in LTW the developer was no longer able to pick up work on the technical requirements gathering or the evaluation of tools and frameworks. We have now secured her time to pick this work up from 15 May. This will not affect the milestone these deliverables are aligned to i.e. First pass of a working, compliant EdGEL – dev work due 5 Jun.

 

Next Steps

  • PM has circulated (27 Apr) costs discussed at initial investigation meeting with Tech Lead. Once okayed by Tech Lead and Programme manager we can sign this milestone off
  • EdGEL Compliance Audit completed by 12 May
  • Next milestone ‘Guidelines for contributing to and using EdGEL’ due end of May

RAG Commentary N/A

DTI009

Define UX Services

 

Category: Discretionary

Milestones

30-May-2017

 Phase 1: Defined UX service

31-May-2017

 Phase 1: Common level of skills and understanding

12-Jun-2017

 Identifying a model for a dedicated in house UX team

19-Jun-2017

 Phase 1: Delivery – Harmonised with DTI007

22-Jan-2018

 Phase 2: Pilots completed

31-Jan-2018

 Close

 

RAG Status GREEN

Report by Sue Woodger for April 2017

Achievements in Last Period

  • Neil produced slides giving an overview of UX programme activity which have been passed to Gavin for review. These can be used in communications and are to express what we're doing; show how the 3 strands together are greater than the sum of their parts and help identify how we know if we're achieving change.
  • An EdGEL Steering Group meeting of 5 April confirmed deliverables and timelines for all 4 projects  (piccl 2 lists the milestone change for DTI009)
  • Magdalena ran through her UX process via her wall space with Sue Woodger and Ruth McCallum to align with UoE Business Analysis process
  • All pilots have now been identified – these are
    • DTI011 User Centred Portal (UCP)  – concentrating on Timetabling -  Magdalena is working on this now
    • COM027 Enterprise API Foundation (via Alex Carter)
    • DTI011 User Centred Portal and Notifications (via Paul Clark) - concentrating on Notifications
  • UCP reported back that the work Magdalena was doing on the UCP portal was incredibly useful
  • Agreed the form the deliverable ‘Identify how to work with and Support Student Experience Standards project’ would take – it will be a framework document incorporating Documenting the process; The artefacts created;  Use Cases and Lessons Learned

Issues

  • Karl and Magdalena are working together on the deliverable ‘Identify how to work with and Support Student Experience Standards project’ but haven’t had more than initial discussions. We agreed the framework for the outcome and it was agreed by the project team to move the deliverable date to 12 June to allow them more time to work on this  (but which will still achieve the aligned milestone date)

 

Next Steps

  • A walkthrough of the UX process will take place to 9 May to sign off that deliverable
  • UX Steering Group meeting to be held 18 May
  • Neil and Magdalena will be looking at how to establish a cycle of delivery to meet university demand by mid May
  • Neil and Magdalena will identify who to target for training and will refine the pilot training by end of May
  • Magdalena to start on the evolution of the training package
  • Magdalena continuing with planning for the pilot for User Centered Portal (DTI011)
  • Neil working on a first pass of the comms for all projects
  • Neil producing slide on each project summarising what each project is about

 

RAG Commentary N/A

 

DTI010

Digital Experience Standards

Category: Discretionary

Milestones

26-May-2017

Appointment made UX consultancy

31-May-2017

Agree principles with identified set of stakeholders, and in consultation with the relevant digital communities in the University. Also criteria by which standards are applied.

30-Jun-2017

Trial service blueprint with projects currently happening

14-Jul-2017

Evolve service outline based on experience and feedback

14-Jul-2017

Report on findings, levels of standards compliance etc. and finalise what is an acceptable level

20-Jul-2017

Deliver a costed proposal for the ongoing management of standards and delivery of the service, tied in with proposals for EdGEL service.

20-Jul-2017

Develop a service blueprint

26-Jul-2017

Close

RAG Status GREEN

Report by Sue Woodger for April 2017

Achievements in Last Period

  • Project brief signed off 5 April
  • An EdGEL Steering Group meeting of 5 April confirmed deliverables and timelines for all 4 projects
  • Funding for appointing a second UX consultant approved 21 April - recruitment is now under way

Issues

  • The milestone Service Blueprint was postponed until 20 July from 31 May due to resourcing (which has now been approved but will not be in post until nearer end of May and concept – needs further discussion on what the blueprint will deliver.

 

Next Steps

  • UX Steering Group meeting to be held 18 May
  • New UX consultant expected to be in post by the end of May
  • New UX consultant will work on plans for ongoing governance, management and resourcing the standards as a service with Karl
  • New UX consultant will also work on creating communication and training plans for the dissemination, uptake and education around the standards with Magdalena

 

RAG Commentary N/A

 

 

 

Section Four: Closed or Withdrawn Projects

 

Project Info

Project Managers Commentary

N/A

 

 

 

 

 

 

Documentation

Not available.