Report for August 2017

Report Date
August 2017

Report Date

31st August 2017 

Report compiled by Alison Armstrong (User Experience Programme Manager)

for Neil Allison, Stratos Filalithis, Lisa Dawson, and other interested business area owners.

Section One: Programme Commentary, RAG and Resources Update

Commentary

  • DTI007 - Project completed and closed on 4th August
  • DTI008  - Project completed and closed on 4th August
  • DTI009  - All 16/17 project deliverables completed and signed-off
  • DTI009 - refinement work ongoing on the "Define UX Service" document to improve the service model in line with wider business area feedback, and service sustainability concerns 
  • DTI009 -  Forward planning for 2017/18  - meeting held on 22nd August 2017, reviewed priorities, initial draft outline plan and costings prepared, further amendments agreed and ongoing

    DTI0010 - Project deliverables now completed, closure report completed, further refinement of the "Define Digital Experience Standards Service" deliverable ongoing, project now due to complete 29th September (approved by WIS)
  • UX Programme Review meeting held with Gavin on 27th July. Gavin confirmed that the UX Service, Digital Experience Standards and EdGEL services will all sit under the same UX Service umbrella (at least during the life of the User Experience programme)
  • Steering Group meeting held on 28th August - agreed further engagement needed to encourage adoption, and reinforce the value/benefits. (Initial focus needs to be on the UX Service to Service Excellence, prior to communication and rollout to the wider University.) Key priority is for Programme Owner to complete the rollout planning before the 27th Sept DTI Governance Board meeting.
  • Communications and engagement meeting for User Experience service held on 5th July
  • DTI010 Define Standards document - feedback meetings and workshop held during August with a wider group to help refine the document, and make the service more practical/workable.
  • Overall the User Experience Programme is GREEN at this point in time, and on track to continue in 17/18 with completion of forward planning a key priority.

DTI007 – project completed and closed.

DTI008 – project  completed and closed.

DTI009 – GREEN - project deliverables completed, project and programme will continue in 2017/18 as  planned.

DTI010 – AMBER - project deliverables completed but further refinement of the "Define Digital Experience Standards" deliverable is required and currently in progress. 

RAG & Forward Look

For security reasons, images aren't duplicated during cloning. Please re-add or replace the image as required.

Resources to end of August 2017

For security reasons, images aren't duplicated during cloning. Please re-add or replace the image as required.

Section Two: Projects Not Started

N/A.

Section Three: Projects in Progress

 

Project Info

Project Managers Commentary

DTI009

Define UX Services

 

Category: Discretionary

Milestones

xx-xx-2017

Phase 1: Identifying a model for a dedicated in house UX team

29-Sep-2017

Phase 1: Delivery – Harmonised with DTI007

22-Jan-2018

Phase 2: Run pilots to refine UK service offering

31-Jan-2018

Close

RAG Status GREEN

Report by Sue Woodger for August 2017

Achievements in Last Period

  • None this month

Issues

  • Defined UX Services document was reviewed on 28 July but not approve and the milestone moved out to end of August to allow time for consultations and amendments. However the UX consultants have been concentrating on the Defined Standards Services document under DTI010 thereby delaying this document. New date of xxxxxxxxxx has been agreed for delivery of the Defined UX Services document

Next Steps

  • Update and signoff of Defined UX Services document
  • Agree additional pilots beyond UCP
  • Continue to look further into the language used as there are crossovers in UX and university language that are causing confusion.
  • There are valuable insights in the interim document which the UX team should follow through. Should produce standardised templates/outputs that can be used as part of the service offering for other pilot projects

 

RAG Commentary N/A

 

DTI010 Digital Experience Standards

Category: Discretionary

Milestones

Milestones

25-Sep-2017

Deliver a costed proposal for the ongoing management of standards and delivery of the service, tied in with proposals for EdGEL service.

25-Sep-2017

Agree principles with identified set of stakeholders, and in consultation with the relevant digital communities in the University.

25-Sep-2017

Evolve service outline based on experience and feedback

29-Sep-2017

Close

 

RAG Status AMBER

 

Report by Sue Woodger for August 2017

Achievements

  • UX consultants meeting with major stakeholders to develop the Defined Standards service document
  • New timescales agreed
    • Return of feedback on the by Wednesday 30 August
    • New draft of defined standards service document produced by Wednesday 6 September
    • New draft reviewed by Wednesday 13 September
    • Any further amendments by Wednesday 20 September
    • Sign off the final milestones that cover the defined standards services document on Monday 25 September
    • Close Friday 29 September

 

 

Issues

  • DTI010 was submitted for closure at the end of July but required project sponsor signoff so was not approved. The project sponsor had since advised that the as the project has not met all its objectives it requires to stay open until the objectives are met (The original thinking had been to close DTI010 and complete the outstanding work – delivery of a defined standards service document – under an umbrella project which would cover work from all DTI UX projects that had not been completed). A piccl has therefore been submitted to WIS to extend the project until the defined  standards services document is completed    

Next Steps

  • Revised milestones and additional budget of 2.5 days (to cover PM time to end of project) to be approved by WIS
  •  Defined standards services document completed, reviewed and signed off
  • Update closure report and close project

 

RAG Commentary: Project is Amber as the revised milestones and additional budget in 17/18 of 2.5d have still to be approved by WIS and it is more than 5 weeks since the previous milestones

 

Section Four: Closed or Withdrawn Projects

 

Project Info

Project Managers Commentary

DTI007  EdGEL as a Service

Category: Discretionary

Project closed 28 July 17.  Some items require follow up in 17/18 and these are detailed in DTI007 Deliverables tracker

DTI008 EdGEL Technology Delivery and Transition to Business As Usual

Category: Discretionary

Project closed 28 July 17.  Some items require follow up in 17/18 and these are detailed in DTI008 Deliverables tracker

 

 

 

AttachmentSize
Image icon ux_resources_august_2017.png9.41 KB

Documentation

Not available.