The Student Administration & Support Programme will be a key component of the University’s Service Excellence Programme, focussed on improving student administration and support within the University.

This programme will focus on the core administrative & support processes - for students, academics and other key stakeholders - that are delivered from matriculation to graduation. These processes are delivered by colleagues across the central services, Colleges and Schools, in a number of physical locations spread across our campuses, as well as online (to both on-campus and distance learning students). We have a large student population and ambitious growth plans. As such the Programme seeks to improve effectiveness and efficiency, end user experience and data across all those processes which support the student lifecycle.

The scope of this programme covers a large portion of the overall lifecycle of all  students, including undergraduate and postgraduate students (taught and research) and distance learners.

The Programme has delivered Outline Business Cases for the SEP Board.


The programme is in implementation phase for approved services (Student Immigration Service, Work and Study Away, and Comprehensive Student Timetabling) and Detailed Design phase for the remaining SA&S services

More information on http://www.ed.ac.uk/university-secretary-group/service-excellence-programme/projects/student-administration-support-programme


**Update Sep 2018:* Programme and projects timeline, attachment below**

Brian Butler, Programme Manager, 0131 6502611

File sep_programme_timeline.pptx1.02 MB
Code RAG Manager Status Stage
SAS003 Special Circumstances and Coursework Extensions GREEN Ranald Swanson In Progress Build
SAS004 Work and Study Away RED James Thin In Progress Execute
SAS005 Exam Timetabling AMBER James Thin In Progress Deliver
SAS009 Student Immigration Service BLUE Swati Chauhan Closed Close
SAS010 Programme and Course Information Management (PCIM) GREEN Lana Smith In Progress Design
SAS011 Student Centred Portal - Contact Details Roll Out GREEN Ranald Swanson In Progress Build
SAS012 Work and Study Away - Procurement BLUE Ranald Swanson Closed Close
SAS013 Comprehensive Student Timetabling GREEN Swati Chauhan In Progress Execute
SAS014 Medical School Room Booking system implementation RED Susan Duff In Progress Execute
SAS015 SA&S Detailed Design AMBER Lana Smith In Progress Execute
SAS016 Work and Study Away System Implementation RED James Thin In Progress Plan
SAS017 Personal Tutor and Student Support Team Review GREEN Ranald Swanson In Progress Plan
SAS018 Student Hub GREEN Rhona Mcmorland In Progress Initiate


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