The Student Administration & Support (SA&S) Programme is a key component of the University’s Service Excellence Programme, focussed on improving student administration and support within the University.
The Student Administration & Support Programme focusses on the critical services and processes that support a student’s journey through the University. The Programme’s scope commences at the point of matriculation and concludes when the student graduates.
The SA&S programme focuses on the core administrative & support processes (for students, academics and other key stakeholders) that are delivered from matriculation to graduation. These processes are delivered by colleagues across the central services, Colleges and Schools, in a number of physical locations spread across our campuses, as well as online (to both on-campus and distance learning students). It seeks to improve effectiveness and efficiency, end user experience and data across all those processes which support the student lifecycle.
The scope of this programme covers a large portion of the overall lifecycle of all students, including undergraduate and postgraduate students (taught and research) and distance learners.