The Student Administration & Support Programme will be a key component of the University’s Service Excellence Programme, focussed on improving student administration and support within the University.
This programme will focus on the core administrative & support processes - for students, academics and other key stakeholders - that are delivered from matriculation to graduation. These processes are delivered by colleagues across the central services, Colleges and Schools, in a number of physical locations spread across our campuses, as well as online (to both on-campus and distance learning students). We have a large student population and ambitious growth plans. As such the Programme seeks to improve effectiveness and efficiency, end user experience and data across all those processes which support the student lifecycle.
The scope of this programme covers a large portion of the overall lifecycle of all students, including undergraduate and postgraduate students (taught and research) and distance learners.
The Programme has delivered Outline Business Cases for the SEP Board.
The programme is in implementation phase for approved services (Student Immigration Service, Work and Study Away, and Comprehensive Student Timetabling) and Detailed Design phase for the remaining SA&S services
**Update Sep 2018:* Programme and projects timeline, attachment below**
Brian Butler, Programme Manager, 0131 6502611