UniDesk Programme Report - June 2013

SMI003 (AP23-047)

UniDesk CMDB

Funded

Approved funding for 12/13 is 3 days (5 days for Service management). Approved funding for 13/14 is 105 days (45 days for Service management).  

Milestones

RAG Status

Report by Maurice Franceschi for June 2013

Achievements in Last Period

•     workshop held

Issues

No issues  

Next Steps  

Terms of Reference, Estimations and Planning

SMI002 (AP23-406)

TOPdesk Upgrade to v 5

Funded

Approved funding for 12/13 is 105 days (85 days for Applications) - approved 28 March 13.

Milestones

RAG Status

Report by Sue Woodger for June 2013

Achievements in Last Period

• Abertay Deployment 4 Jun
• St Andrews Deployment 10 Jun
• John Baird confirmed that he has only had a few calls about the system and some observations but nothing major. Matt Beilbly informed that there were far fewer calls that when the last point upgrade had been made so that was very encouraging.

Issues

• St Andrews deployment: Due to St Andrews being self-certificating there were issues with trust certificates during upgrade. All has been fixed at this end . St Andrews have to update their password but that is for them to do. Requires no input from UoE. Service Management have added note to institutional variation document so we are aware in future.
• Robert reported that reports were running very slowly. Should be back with TopDesk- Service Management are investigating.

.

Next Steps

• • DR – delayed to beginning of July  - all done except last stage
  • Demo upgrade
  • Deletion of V4
  • Documentation completed
  • DSOR 15 Jul
  • Closure 22 Jul

Project is Blue as delivered and on schedule

AP23-017 UniDesk Shared Service Patch

Not Funded

ITS081

UniDesk Change & Release

Funded

Closed