UniDesk Programme Report - September 2012


Report compiled by Maurice Franceschi (IS Apps Programme Manager) for UniDesk Project Board


Section One: Programme Commentary, RAG and Resources Update

Section Two: Projects Not Started

Section Three: Projects In Progress

Section Four: Closed or Withdrawn Projects


Section One: Programme Commentary, RAG and Resources Update  

As directed by Project Board, the new programme budget and plan have been set. Accordingly, the project to Upgrade TOPdesk to v 5 has replaced the Evaluation project, and the Shared Service Patch has been done under Service.

The programme budget is balanced and we are working to a Funded programe of 200 days, as agreed by the partners.

The programme of Development for the coming year is now

i) Complete the UnIDesk Change & Release project, as a priority

ii) Upgrade the service to TOPdesk v 5

iii) If time, budget and resources allow, begin the CMDB project  

i) The objective of the C&R project is to develop, agree and implement and C&R process in UniDesk. The project has made progress and is close to finalising a process that work wells in UniDesk, but has had a further delay as the planned meeting for a final review of the process with the Wider IS group within Edinburgh has had to be re-arranged back a few weeks, pushing a delivery of the process to late November. Project remains within budget (two days over are not a concern at this stage).

Project Board are asked to note and can feedback to PM : The project scope does not include the promotion and overseeing the take up of C&R within departments and units in each institutuion. However, the project will deliver a one day series of sessions  and supporting documentation for each institution. Beyond that, should units within an institution require additional support, then this could be offered at a cost.


ii) The Programme Manager has asked for the Upgrade to v 5 to start in October, to get agreement on scope and initial planning and resources secured, and early engagement with TOPdesk. There should be little overlap and demand on the same resoruces as the C&R project, which remains the priority. Project Board are asked to approve this initiation and feedback to PM any concerns.


iii) The current resource allocation for CMDB for this year is higher than the budget (135 against 73) and does not yet reflect the new split over financial years. This can be done later in the year, as we see how the budget for the programme stands as C&R and Upgrade projects progress. At this point, keeping resources in the planning is prudent, even if the programme budget has an apparent overrun, in case we wish to allocate additional budget to the project in this financial year.








 Section Two: Projects Not Started

Project InfoProgramme Manager's Commentary


CMDB Implementation Funded


Spring 2013   Planning TBC

Winter 2013   Delivery TBC


RAG Status Amber  

Plan The project board met on 31st August to review the proposed programme schedule for 2012/13 and 2013/14. CMDB has been pushed back into Spring 2013, and only if we had the days after the projects to upgrade TOPdesk to v 5 and the Unidesk C&R project are completed.

Proposal and Estimates


Dependencies None



Section Three: Projects in Progress

Project InfoProject Managers Commentary

ITS081 (AP01-926)

UniDesk Change&Release


Milestones - New and to be approved by WIS
09-Nov-2012Sign-Off Systems Analysis stage (PPAR/PPDR)DesignNoeditview
28-Nov-12Build/Acceptance Sign-Off (PPBR/ASOR)AcceptNoeditview
05-Dec-2012Deliver to LIVEDeliverNoeditview
10-Dec-2012Deployment Sign-OffDeliverNoeditview



RAG Status



Report by Maurice Franceschi for September 2012

Achievements in Last Period

ITIL group review of process. CAB document produced and reviewed.  


Need to re-arrange the Wider IS Group meeting, which has resulted in delays to the remianing milestones. Need to engage Projects separately. Need to appoint a Process Manager for C&R within UniDesk. Need to clarify to what extent Project is to promote uage and uptake of the complete C&R process.


Next Steps Timetable for activities available from https://www.wiki.ed.ac.uk/display/ServManITIL/ITS081+Tasklist+and+Milestone

Agreement with wider group within Edinburgh - late October Agreement with Partners (PPDR) -early November

Configure 4 x TEST environments for partners and users to UAT - early November UAT and Sign off of TEST and Process (PPAR) - by late November


Upgrade TOPdesk v 5 Funded


Project Brief  26th October


RAG Status Green

Report by Donna Cruickshank for September


Achievements in Last Period




Next Steps

Create the Project Brief and initiate planning and estimates


Section Four: Projects Closed / Withdrawn


Project InfoProject Managers Commentary

AP23-017 UniDesk Shared Service Patch

Not Funded

Withdrawn. Work has been done under Service.