IS Apps Production Management KSR Support spend v budget

IS Apps Production Management KSR Support spend v budget

by business area

http://reports.is.ed.ac.uk/areas/reporting/app_mgmt/ksr_report.cfm

Production management will typically deal with support issues smaller than 5d effort, if support issues are larger than 5d effort it is normal to package these up into a Small Enhancements project

Annual support stats published on Dashboard

http://reports.is.ed.ac.uk/areas/reporting/app_mgmt/

Service Availability

http://reports.is.ed.ac.uk/alerts/reports/avail_rep/availability_combined_rolling.cfm