Deliver

The Operational Level Agreement (OLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independent MS Word document, a working copy of which is attached to this page during the life of the project.

To obtain an OLA template, click on the link below which will open a read-only view.  This can then be saved to your local machine (using 'Save As') and edited as required.

The edited document should then be uploaded to this page.

The Operational Level Agreement (OLA) document describes role and responsibilities and costs of supporting the live Service.

The OLA continues on beyond the project closure as a 'living' document for the Service. 

 

The REACH OLA has been agreed with the AUKCAR business lead - Susan Buckingham and is now published on the IS Apps wiki:

 

https://www.wiki.ed.ac.uk/display/insite/REACH+-+OLA+v1.1

 

The Operational Level Agreement (OLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independent MS Word document, a working copy of which is attached to this page during the life of the project.

To obtain an OLA template, click on the link below which will open a read-only view.  This can then be saved to your local machine (using 'Save As') and edited as required.

The edited document should then be uploaded to this page.

The Operational Level Agreement (OLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independent MS Word document, a working copy of which is attached to this page during the life of the project.

To obtain an OLA template, click on the link below which will open a read-only view.  This can then be saved to your local machine (using 'Save As') and edited as required.

The edited document should then be uploaded to this page.

The Operational Level Agreement (OLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independent MS Word document, a working copy of which is attached to this page during the life of the project.

To obtain an OLA template, click on the link below which will open a read-only view.  This can then be saved to your local machine (using 'Save As') and edited as required.

The edited document should then be uploaded to this page.

The Operational Level Agreement (OLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independent MS Word document, a working copy of which is attached to this page during the life of the project.

To obtain an OLA template, click on the link below.

The edited document can then be linked/uploaded to this page.

The Operational Level Agreement (OLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independent MS Word document, a working copy of which is attached to this page during the life of the project.

To obtain an OLA template, click on the link below.

The edited document can then be linked/uploaded to this page.

The Operational Level Agreement (OLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independent MS Word document, a working copy of which is attached to this page during the life of the project.

To obtain an OLA template, click on the link below.

The edited document can then be linked/uploaded to this page.

The Operational Level Agreement (OLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independent MS Word document, a working copy of which is attached to this page during the life of the project.

To obtain an OLA template, click on the link below.

The edited document can then be linked/uploaded to this page.