Report on analysis of requirements for new version of ThankQ. Updated with stakeholder feedback 30/07. PDF created.


As the first project within the CRM Implementation Programme, this will serve as the pilot for CRM implementation.  It is expected that many lessons will be learnt during this process, which will improve future CRM implementation projects across other teams with the UEBS.

The teams involved in this implementation project are:

  • Corporate Engagement (Aidan Hetherington)
  • Business Development (Marie Hendry and Douglas Graham)
  • Head of Partnership Development (Gill Blair)


A detailed list of the issues resolved post-deployment, necessitating and increase in the budget.






Document explaining how to edit ODBC for users moving from Test to Live environment