Organisation

Work/Task Breakdown

The following high-level work breakdown has been identified. A more detailed view is available in the project plan and estimation. 

Please note: After Analysis and Design, the project team will review the build plan, this may result in a more Agile approach.

Stage Outputs
Planning
  • Brief
  • Risk log
  • Estimation Log
  • Project plan
Business Analysis
  • Communications plan 
    • Comms plan will be delivered throughout the project.
  • Stakeholder map.
System Design and Analysis
  • Data flow diagrams (AS-IS and TO-BE)
  • Service Factorisation diagram
  • ADA document
  • SDS document
  • Technical architecture document
  • Technical build document
  • Technical build record
Build
  • DEV environment
  • Functional areas 1-7 (the deliverables outlined in the brief overview)
  • Peer code review
  • Peer testing
  • CRM architecture and configuration
Integration
  • TEST environment
  • Deployment to TEST
  • Integration testing
Acceptance
  • Comprehensive user acceptance testing
  • All service documentation
Delivery
  • LIVE environment
  • Deployment of code to LIVE
  • Post-deployment support
Closure
  • Closure report including lessons learned 

 

Resources, Skills and Costs

The project will utilise resources from the following areas in Applications Directorate:

Area Skill
Project Services Project Management, Business Analysis
Enterprise Architecture CRM Architecture and Design 
Development Technology Infrastructure Design and Database Administration
Software Development Python, Java
Service Management Communications, VRS Service expertise

The project has estimated 610 days of which 284 will be used in 20/21 and 326 days in 21/11.

Project Governance

This is an Applications Directorate project which will follow the standard Applications Directorate Governance Framework with governance through WIS.

Project Stakeholders (Apps)

Name Business Area  Role 
Alan Hughes ISG Applications  CRM Service Manager (Project Team) 
Alex Carter ISG Applications                       Project Sponsor (Project Team) 
Alyson Macdonald ISG Applications  Business Analyst (Project Team) 
Cameron Bertram ISG Applications  CRM Enquiry Manager (Project Team) 
Catherine Hetherington           ISG Applications  Service Management Team Manager 
Dave Berry ISG Applications  Senior Supplier (Project Team) 
David Watters ISG Applications  Programme Manager 
Dawn Dodd ISG Applications  Service Management Team Manager 
Gordon McKenna ISG Applications  Technical Lead (Project Team) 
Hugh Brown ISG Applications  Production Management Representative (Project Team) 
Jason Murphy ISG Applications  CRM Architect (Project Team) 
Lala Mirzayeva ISG Applications  Communications Rep (Project Team) 
Madelyn Weingast ISG Applications  Communications Rep (Project Team) 
Susan Cooke ISG Applications  VRS Service Owner (Project Team) 
     

 

All full list of non-Apps stakeholders is here: COM059 Stakeholder Management

Project Estimations

COM059 3 point estimate at end of planning (opens Excell spreadsheet)

 

Project Info

Project
VRS Rewrite
Code
COM059
Programme
ISG - Communication (COM)
Management Office
ISG PMO
Project Manager
Colin Watt
Project Sponsor
Alex Carter
Current Stage
Execute
Status
In Progress
Project Classification
Grow
Start Date
04-Dec-2020
Planning Date
28-Jan-2021
Delivery Date
13-Jan-2022
Close Date
25-Feb-2022
Programme Priority
1
Overall Priority
Normal
Category
Compliance

Documentation

Plan