Report for August 2019

Report Date
August 2019

Achievements this Period

  • The Business Analyst has started to work through the following Project deliverables:
    • Work with EI to map existing processes
    • Work with EI to understand training requirements
    • Begin requirements workshops with Service Management and EI which will inform the SDD and other supporting documentation such as OLA
  • Sophie Milner will take over as Project Manager once the current Project Manager (Richard Bailey) leaves - 27-Sep-2019. Richard will work with Sophie to arrange Governance, Project Meetings, for the remainder of the Project 

 

Issues

  • Risk #9:  Lack of Existing Service Process Definition Documentation  (Red)  -  It has come to light during the early stages of Business Analysis that the existing Service process definition documentation is not in place / is still to be documented, this was a prerequisite of the Project and could see a greater amount of upfront analysis required in order to determine the Service Definition that will be required for IS to take the support model over
  • Risk #10:  Agreement of a Standard Service Definition Across all Customers of IRM Might not be Reached  (Amber)  -  During initial analysis and in light of the fact that the existing support for the IRM service is not fully defined / documented it would appear that there is a risk that existing Customers of IRM are utilising CRM in different methods, if a common / standard approach cannot be adopted this could have consequences to providing Support
  • Risk #1:  Project Budget insufficient to complete the project  (Amber)  -  Fully analysing both risks #9 and #10 above will likely have a knock on to both the Project time frame (milestones) and budget (tbc)
  • Risk #5:  Availability of Key Resource  (Amber)  -  The Project has experienced lag in obtaining availability from various key resource, both due to annual leave commitments and illness. This has impacted the timeline and will need careful review

 

Next Steps

  • Determine any requirement with EI / Service Management to discover if IS can facilitate documenting the existing service process definition (Risk #9 above) and replan the timeline accordingly, with a view against budget
  • Continue to work through / look to complete the Project deliverables:
    • Work with EI to map existing processes
    • Work with EI to understand training requirements
    • Begin requirements workshops with Service Management and EI which will inform the SDD and other supporting documentation such as OLA

 

Milestones

Agreed / approved at WIS after Planning (12-Jul-2019):

Milestone Due Date  
Map existing EI processes 02-Aug-2019   

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Map existing EI training processes / define a Training Strategy 09-Aug-2019

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Determine support & reporting requirements / produce a Service Definition Document 30-Aug-2019

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Establish / agree OLA/SLAs 30-Aug-2019

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Produce an Options Appraisal document 13-Sep-2019

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Produce a paper on CRM's technology utilised, what is to / not be consolidated and associated questions / decisions required    20-Sep-2019

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Delivery 25-Sep-2019

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Closure 27-Sep-2019

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Project Status
RAG Status
Time
AMBER
Cost
AMBER
Scope
AMBER
Overall
AMBER
RAG Commentary
Issue: Due to the discovery that EI's existing Service process definition documentation is not in place / is still to be documented this could see a greater amount of upfront analysis required in order to determine the Service Definition that will be required for IS to take the support model over
Change Status
Time
Moderate
Cost
Moderate
Scope
Moderate
Overall
Moderate
Has formal escalation taken place?
No
Change Commentary
Issue: Due to the discovery that EI's existing Service process definition documentation is not in place / is still to be documented this could see a greater amount of upfront analysis required in order to determine the Service Definition that will be required for IS to take the support model over
Activity
Approved budget
50.0 days
Activity this month
12.1 days
Activity this year
12.1 days
Activity to date
32.8 days
Estimate to complete current year
14.3 days
Estimate to complete future years
0.0 days

Project Info

Project
Industry Relationship Management (IRM) Service
Code
CSG016
Programme
CSG Portfolio Projects (OTHCSG)
Management Office
ISG PMO
Project Manager
Kevin Hone
Project Sponsor
Dave Berry
Current Stage
Close
Status
Closed
Project Classification
Grow
Start Date
29-Apr-2019
Planning Date
05-Jul-2019
Delivery Date
24-Jan-2020
Close Date
27-Mar-2020
Overall Priority
Higher
Category
Discretionary

Documentation