Report for August 2019
- Report Date
- August 2019
Achievements this Period
- The Business Analyst has started to work through the following Project deliverables:
- Work with EI to map existing processes
- Work with EI to understand training requirements
- Begin requirements workshops with Service Management and EI which will inform the SDD and other supporting documentation such as OLA
- Sophie Milner will take over as Project Manager once the current Project Manager (Richard Bailey) leaves - 27-Sep-2019. Richard will work with Sophie to arrange Governance, Project Meetings, for the remainder of the Project
Issues
- Risk #9: Lack of Existing Service Process Definition Documentation (Red) - It has come to light during the early stages of Business Analysis that the existing Service process definition documentation is not in place / is still to be documented, this was a prerequisite of the Project and could see a greater amount of upfront analysis required in order to determine the Service Definition that will be required for IS to take the support model over
- Risk #10: Agreement of a Standard Service Definition Across all Customers of IRM Might not be Reached (Amber) - During initial analysis and in light of the fact that the existing support for the IRM service is not fully defined / documented it would appear that there is a risk that existing Customers of IRM are utilising CRM in different methods, if a common / standard approach cannot be adopted this could have consequences to providing Support
- Risk #1: Project Budget insufficient to complete the project (Amber) - Fully analysing both risks #9 and #10 above will likely have a knock on to both the Project time frame (milestones) and budget (tbc)
- Risk #5: Availability of Key Resource (Amber) - The Project has experienced lag in obtaining availability from various key resource, both due to annual leave commitments and illness. This has impacted the timeline and will need careful review
Next Steps
- Determine any requirement with EI / Service Management to discover if IS can facilitate documenting the existing service process definition (Risk #9 above) and replan the timeline accordingly, with a view against budget
- Continue to work through / look to complete the Project deliverables:
- Work with EI to map existing processes
- Work with EI to understand training requirements
- Begin requirements workshops with Service Management and EI which will inform the SDD and other supporting documentation such as OLA
Milestones
Agreed / approved at WIS after Planning (12-Jul-2019):
Milestone | Due Date | |
---|---|---|
Map existing EI processes | 02-Aug-2019 | |
Map existing EI training processes / define a Training Strategy | 09-Aug-2019 | |
Determine support & reporting requirements / produce a Service Definition Document | 30-Aug-2019 | |
Establish / agree OLA/SLAs | 30-Aug-2019 | |
Produce an Options Appraisal document | 13-Sep-2019 | |
Produce a paper on CRM's technology utilised, what is to / not be consolidated and associated questions / decisions required | 20-Sep-2019 | |
Delivery | 25-Sep-2019 | |
Closure | 27-Sep-2019 |
- Approved budget
- 50.0 days
- Activity this month
- 12.1 days
- Activity this year
- 12.1 days
- Activity to date
- 32.8 days
- Estimate to complete current year
- 14.3 days
- Estimate to complete future years
- 0.0 days