Report for September 2019

Report Date
September 2019

Achievements this Period

  • The Project has undergone a restructure with both a new BA (Elaine Wighton) and PM (Kevin Hone) appointed and in place
  • Further workshops were undertaken in order to fully understand the EI existing processes for Business, Support and Training
  • The Project has been re-planned, with milestones and budget agreed and submitted to WIS for approval 27-Sep-2019  

 

Issues

  • Risk #5:  Availability of Key Resource  (AMBER)  -  The Project has experienced further issues obtaining availability from various key resource, again due to annual leave commitments and illness, as well as leavers.  This has impacted the timeline and will need careful review
  • Risk #10:  Agreement of a Standard Service Definition Across all Customers of IRM Might not be Reached  (AMBER)  -  During initial analysis and in light of the fact that the existing support for the IRM service is not fully defined / documented it would appear that there is a risk that existing Customers of IRM are utilising CRM in different methods, if a common / standard approach cannot be adopted this could have consequences to providing Support

 

Next Steps

  • Continue to work through / look to complete the Project deliverables:
    • Begin requirements workshops with Service Management and EI to produce the Service Design Package
    • Begin works on the Options Appraisal document / engage with Procurement
    • Undertake a DPIA workshop
    • Engage with the Accessibility Officer and conduct an Accessibility Review

 

Milestones

Agreed / approved at WIS after re-planning (27-Sep-2019):

Milestone Due Date
End of Planning 12-Jul-2019
Map existing EI Business, Support and Training processes 04-Oct-2019
Determine support & reporting requirements / produce a Service Design Package 18-Oct-2019
Produce an Options Appraisal document 01-Nov-2019
Complete DPIA and Accessibility Review 01-Nov-2019
Delivery 08-Nov-2019
Produce a paper on CRM's technology utilised, what is to / not be consolidated and associated questions / decisions required    08-Nov-2019
Closure 15-Nov-2019

 

 

Project Status
RAG Status
Time
GREEN
Cost
GREEN
Scope
GREEN
Overall
GREEN
Change Status
Time
Within Tolerance
Cost
Within Tolerance
Scope
Within Tolerance
Overall
Within Tolerance
Has formal escalation taken place?
No
Activity
Approved budget
74.0 days
Activity this month
7.6 days
Activity this year
19.8 days
Activity to date
40.4 days
Estimate to complete current year
31.4 days
Estimate to complete future years
0.0 days

Project Info

Project
Industry Relationship Management (IRM) Service
Code
CSG016
Programme
CSG Portfolio Projects (OTHCSG)
Management Office
ISG PMO
Project Manager
Kevin Hone
Project Sponsor
Dave Berry
Current Stage
Close
Status
Closed
Project Classification
Grow
Start Date
29-Apr-2019
Planning Date
05-Jul-2019
Delivery Date
24-Jan-2020
Close Date
27-Mar-2020
Overall Priority
Higher
Category
Discretionary

Documentation