Report for May 2022

Report Date
May 2022

Achievements in Last Period

  • Project to provide information to Helpdesk on typical 1st Line Support questions and 1-2-3 line escalation process - under way
  •  

Issues and Risks

Next Steps

  • Project to provide information to Helpdesk on typical 1st Line Support questions and 1-2-3 line escalation process 
  • development on website and wiki pages
  • agreement on license for intune A3 assignment with Service Management and Desktop (delayed as section head is on leave until late April)
  • Handover to Helpdesk  

Future Milestones

 

Delivery 22-Jul-2022
Closure 29-Jul-2022

Project Sponsor Commentary / Approved

N/A

 

 

Project Status
RAG Status
Time
GREEN
Cost
GREEN
Scope
GREEN
Overall
GREEN
Change Status
Time
Within Tolerance
Cost
No Change
Scope
No Change
Overall
Within Tolerance
Has formal escalation taken place?
No
Change Commentary
another month to pull together information for helpdesk and agree licensing process with service management
Activity
Approved budget
0.0 days
Activity this month
0.0 days
Activity this year
12.0 days
Activity to date
12.0 days
Estimate to complete current year
0.0 days
Estimate to complete future years
20.0 days

Project Info

Project
Deployment of MDM Service
Code
DST201
Programme
ITI - Desktop Services (DST)
Management Office
ISG PMO
Project Manager
Maurice Franceschi
Project Sponsor
Vladimir Zirojevic
Current Stage
Execute
Status
In Progress
Project Classification
Transform
Start Date
25-Nov-2019
Planning Date
18-Sep-2020
Delivery Date
30-Sep-2022
Close Date
07-Oct-2022
Overall Priority
Normal
Category
Discretionary

Documentation