Service Level Agreement (SLA)

The Service Level Agreement (SLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independant MSWord document, a working copy of which is attached to this page during the life of the project.

To obtain an SLA template, click on the link below which will open a read-only view.  This can then be saved to your local machine (using 'Save As') and edited as required.

The edited document should then be uploaded to this page.

Service Level Agreement template

Project Info

Project
EdGEL as a Service
Code
DTI007
Programme
Digital Transformation - User Experience
Management Office
ISG PMO
Project Manager
Sue Woodger
Project Sponsor
Stratos Filalithis
Current Stage
Close
Status
Closed
Start Date
20-Jan-2017
Planning Date
n/a
Delivery Date
n/a
Close Date
28-Jul-2017
Overall Priority
Higher
Category
Discretionary