Service Level Agreement (SLA)

The Service Level Agreement (SLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independent MSWord document, a working copy of which is attached to this page during the life of the project.

To obtain an SLA template, click on the link below.

The edited document can then be linked/uploaded to this page.


Microsoft Office document icon sla-template.doc155 KB