The Information Services carries out a vast number of projects to enhance and develop new services and programmes for students each year. Student input on current services and the development of new ones is thus highly valuable and would ensure that the projects are carried out with the students’ needs and experience in mind. However, at the moment there is limited guidance and information for Project Managers about how to effectively engage with students, which act as a barrier to student engagement, and thus student experience improvement, within the ISG.

In an attempt to answer these questions, the project will engage with stakeholders at the University of Edinburgh, such as the Internal Communications Team, the Student Surveys Unit, the Edinburgh University Student’s Association and Project Managers within the Project Services to gauge current practices, problems and opportunities. Furthermore, case studies and academic articles will be consulted to gather ideas, best practice and lessons learned from other universities and institutions.

The desired outcome of this project is to produce a report with recommendations of how project managers within IS Applications can and should engage with students to ensure that project managers have access to effective and impactful student feedback that relates to their projects. The project will also aim to produce a guidance document of student engagement for staff, which will be disseminated to project managers to ensure that it is accessible and useful.