ITI Project Brief - Deployment of MAC Desktop to Labs

DTP017 – Deployment of MAC Desktop to Labs

 

Project Brief

 

Document Sign-off

Name

Role

Date signed off

Fraser Muir

Project Sponsor

 

Graham Newton

Service Owner

 

David Savage

Service Operational Manager

 

Jon March

Project Manager

 

Maurice Franceschi

Programme Manager

 

 

Background

The project follows on from DTP014 – Deployment of Mac Desktop to Staff which enhanced and improved the managed desktop service for Mac computers.  (DTP014).

 

This project will:

  • Adapt the staff desktop to meet the unique challenges of a multi-user lab computer.
  • Resolve any significant issues with the Support Desktop for Labs.
  • Complete the rollout of Supported Desktop for Mac to lab computers.

 

Scope

JAMF configuration management service as it applies to lab Mac desktops.

Decommission LCFG configuration management service as it applies to lab Mac desktops.

Outstanding actions from DTP011 and DTP014:

  • From DTP014: Formulate options for managing regular updates to Mac OS in line with Windows Managed desktop.  Action GN.
  • From DTP014: Implement DEP workflow in to JAMF for new Macs.  Action DS, VZ.
  • From DTP011: Investigate what can be implemented in XMA regarding Device Enrolment Program[1] (DEP), esp. re opt out check box.  Action VZ, GN.
  • From DTP011: Branding QA; can only be done in r10 of JAMF.  Action DS.

Approximately 250 Mac computers to migrate, concentrated in:

College

Area

LCFG Mac

JAMF Mac

CAHSS

ECA

150?

0

CAHSS

Education

18

0

CAHSS

PPLS

TBC[2]

0

ISG

Open Access

40

0

ISG

uCreate

4

0

 

 

Out of Scope

Management of iOS devices (iPod, iPhone, iPad).

Mac computers not owned by the University (BYOD).

Decommissioning the LCFG configuration management service.

 

Objectives and Deliverables and Success Criteria

The overarching objective is to complete the rollout of Supported Desktop for Mac to lab computers.

 

Unless otherwise indicated, the deliverables are a success when accepted by the Project Sponsor and the Service Owner.

 

 

Description of the Objective

Success Criteria

 

Description of the Deliverables needed to achieve the objective

 

Objective 1

Resolved any significant service issues

As accepted by project board

 

Deliverable D1.1

No significant issues with the service outstanding

As accepted by project board

 

Deliverable D1.2

DEP workflow defined and implemented

 

As accepted by project board

 

Objective 2

Rollout Supported Desktop for Mac to all lab computers

 

 

Deliverable D2.1

All active lab Macs migrated to JAMF

100% of active in the last 90 days Macs at 31 August 2018

Deliverable D2.2

No lab Mac desktops remaining in LCFG

 

Local teams to follow-up inactive remainder until 1 September 2018

Objective 3

 

Mac lab desktop service provision is aligned to Windows managed desktop

 

Deliverable D3.1

 

Mac service level defined aligned to Windows service

As accepted by project board

 

 

Benefits

The rollout of Supported Desktop for Mac to lab computers is expected to realise the following benefits:

1.            Current information security risk can be better quantified and controlled

2.            Improved inventory and compliance reporting

3.            Reduced technology staff time spent building machines

4.            Increased number of support staff able to achieve competency in supporting OS X due to shallower learning curve

5.            Improved user experience through self-service application deployment and closer tracking of OS X release cycle

6.            Progress towards simplification and standardisation through eventual removal of LCFG for Mac

 

 

Governance

Portfolio Governance

Role

Name

Division / Group / Team / College / School and Title

Project Sponsor

Fraser Muir

CAHSS / CIO

Programme Owner

Graham Newton

ISG, ITI, DST; Team Leader

Programme Manager

Maurice Franceschi

ISG, ITI; Programme Manager

Portfolio Owner

Tony Weir

ISG, ITI, Head of

Portfolio Manager

Maurice Franceschi

ISG, ITI, Portfolio Manager

 

Project Board

Role

Name

Division / Group / Team / College / School and Title

Project Sponsor

Fraser Muir

CAHSS / CIO

Programme Owner

Graham Newton

ISG, ITI, DST; Team Leader

Project Manager

Jon March

ISG, APPS; Project Manager

Senior Supplier 

David Savage

ISG, ITI, DST; Computing Officer

Solution Architect

David Savage

ISG, ITI, DST; Computing Officer

Senior User, CAHSS

Carne Burke or Geoff Lee or

Lewis Edwards

CAHSS, PPLS

CAHSS, ECA

CAHSS, EDUC

Senior User, uCreate

Rad Sargeant

UCreate manager

 

Tolerances

N/A.

 

Resources Skills and Cost

 

Budget

College / School resources           - as required

ITI Resources                                     - 30 days

User Services                                     - as required

Project Services                                - 8 days

 

Priority and Funding

Priority - 2

Funding                - 8 days (for Project Management)

 

Project Team

Role

Name

Division / Group / Team / College / School and Title

Senior Supplier, SOM

David Savage

ISG, ITI, DST; Computing Officer

Service Development Team

Gavin Anderson

ISG, USD; Computing Officer

Service Development Team

Ross Coleman

ISG, MVM; Computing Officer

Service Development Team

Geoff Lee

CAHSS, ECA; Computing Officer

Service Development Team

Gareth Poxon

CSE, BIO; Computing Officer

Service Development Team

Lewis Edwards

CAHSS, MHSE Computing Officer

 

Quality of Project and Deliverables / Key Project Milestones

Milestone

Sign-Off means

Date of Milestone

Who signs-off (Accountability)

End of Planning

Project can begin, is in line with Programme and Portfolio priority, has resource

?? May

Sponsor, Programme Manager

Development work complete

All technical development is complete and the managed lab desktop can be rolled out

Mid-July

Project Board

Rollout completed

Rolled out Supported Desktop for Mac to all (100%) of lab computers

17 Aug

Sponsor, PM

service owner/ service operations manager (helpline)

Closure

Project can close

30 Aug

Sponsor, PM

 

Assumptions

None.

 

Constraints

None.

 

See on project site.  https://www.projects.ed.ac.uk/unpublished/project/dtp017/risks

 

Risks

None

 

Issues

  • DEP workflow in to JAMF for new Macs is not implemented.

 

Previous Lessons Learned

Internal Sources

UoE Website: http://www.ed.ac.uk/information-services/computing/desktop-personal/supported/macos

UoE Sharepoint: https://uoe.sharepoint.com/sites/macOSDesktop

UoE Github: https://github.com/UoE-macOS

External Sources

Apple Developer: https://developer.apple.com/

Apple Forum: https://discussions.apple.com/welcome

JAMF Forum: https://www.jamf.com/jamf-nation/discussions

Technical Blog: https://derflounder.wordpress.com/

Technical Blog: https://www.afp548.com/

 

Assumptions

  • LCFG will be decommission for Mac by 1 September 2018

 

Dependencies

  • DEP workflow implementation is dependent on XMA

 

Communication

Comms TBC

 

Run / Grow / Transform

Transforms existing supported/managed desktop service for Mac computers.

 

Alignment with Strategic Vision 

The elements of the IS Strategic Vision that this projects contributes have a commentary.

Student Experience

Commentary

Student experience and the unique Edinburgh offer

The project rolls out a service that members, visitors and prospective students would expect the University to provide

Online and distance learning leaders

 

Library national and international leadership

 

Research and Innovation

 

Research IT and Data Sciences

 

Innovation

 

Collaborative leadership  and social responsibility

 

Service Excellence

 

Process improvement, efficiency, quality and best practice

All are expect or expected to improve

Long-term IS strategic planning and linked professional services

 

Information Security

Is a best practise service (with automated OS and application updates) is expected to reduce risks associated with Information Security

 

University's Strategic Vision for 2025 the main elements of the vision that this projects contributes have a commentary.

Vision Themes

Commentary

A unique Edinburgh offer for all of our students

 

all of our undergraduates developed as student/ researchers with clear, supported pathways through to Masters and PhD

 

all our students offered the opportunity to draw from deep expertise outside their core discipline

 

a highly satisfied student body with a strong sense of community.

 

Strong and vibrant communities within and beyond the University – making the most of our unique offer of world-leading thinking and learning within one of the world’s most attractive cities

 

Strong and vibrant communities within and beyond the University – making the most of our unique offer of world-leading thinking and learning within one of the world’s most attractive cities

 

A larger, more international staff who feel valued and supported in a University that is a great and collegial place to work, develop and progress  

 

More postgraduate students – underpinned by the best support in the sector to ensure we attract the brightest and best regardless of ability to pay

 

A strong culture of philanthropic support focussed especially on our students and on outstanding research capabilities.

 

Many more students benefiting from the Edinburgh experience (largely or entirely) in their own country – supported by deep international partnerships and world- leading online distance learning

 

Sustained world leading reputation for the breadth, depth and interdisciplinary of our research supported by strong growth in research funding and strong international partnerships – drawing from well-established and less well developed sources

 

An estate that matches expectations, responds flexibly to changing student and staff needs, and showcases the University

The project delivers a service that members, visitors and prospective students would expect the University to provide

A deeper and earlier collaboration with industry, the public sector and the third sector – in terms of research; knowledge exchange; and in giving our students the best possible set of skills for their future

 

 

Digital Transformation

Commentary

Describe how the changes this project delivers will contribute to the digital transformation of the Service

Improved management of Mac computers

 

IS Change Programme - How will this project's Deliverables and Benefits promote the Themes 

IS Change Programme Theme

How the project deliverables and benefits contribute to change

Project Management

 

Working Together

Project and Service team created by project formalises the collaborative delivery of the service, leveraging expertise from across the University.

Standards and Technical Leadership

Rolls out a best practise technical solution and associated service.

Staff Learning and Development              

 

Service Based Culture

 

Equality and Diversity

 

Partnerships and Philanthropy

 

Flexible Resourcing

 

Communication and Branding

 

 

Service Excellence - Information and Security

JAMF will provide or manage security features, including:

Software patches, both OS and 3rd party applications.

Antivirus protection, configuration for Sophos Anti-Virus

Firewall, configuration of the in-built firewall

Encryption, configuration for FileVault.

 

Service Excellence - Process Improvement, efficiency, quality and best practice (Social Responsibility and Sustainability)

Not applicable.

 

Digital Transformation

Not applicable.  A digital solution is being replaced by another similar digital solution for some users / uses.

 

IS Change Programme - How will the execution of this project promote the Themes

IS Change Programme Theme

How the project process will contribute to change

Project Management

 

Working Together

 

Standards and Technical Leadership

JAMF Pro is the industry standard suite used to manage and configure Apple computers and mobile devices. It allows for the proactively lifecycle management of Apple devices, this includes deploying and maintaining software, responding to security threats, distributing settings, and analysing inventory data.

Staff Learning and Development              

 

Service Based Culture

The project delivers a largely automated service for the OS and base applications.

Enables end users to self-serve additional applications as required.

Equality and Diversity

Age - No impact or information gathered.

Disability - Mac OS's accessibility options function within the user facing element of the JAMF configuration tool. The configuration environment itself is web based and utilises standard technology.

Gender reassignment - No impact or information gathered.

Marriage and civil partnership - No impact or information gathered.

Pregnancy and maternity - No impact or information gathered.

Race - No impact or information gathered.

Religion or belief - No impact or information gathered.

Sex - No impact or information gathered.

Sexual orientation - No impact or information gathered.

Partnerships and Philanthropy

 

Flexible Resourcing        

Project Manage – contract staff appointed

Solution Architect – internal re-assignment to operate this service.

Communication and Branding

JAMF supports or is expected to support target org branding.

 

 

[1] https://www.apple.com/business/dep/

[2] PPLS lab numbers in scope are to be decided.

Project Info

Project
Deployment of MAC Desktop to Labs
Code
DTP017
Programme
ITI - Desktop Services (DST)
Management Office
ISG PMO
Project Manager
Maurice Franceschi
Project Sponsor
Fraser Muir
Current Stage
Close
Status
Closed
Project Classification
Grow
Start Date
07-May-2018
Planning Date
11-Jun-2018
Delivery Date
16-Aug-2022
Close Date
26-Aug-2022
Overall Priority
Normal
Category
Discretionary

Documentation

Plan