Archibus system has recently suffered from a lack of support from our current application support partner, Mass Systems.
A series of objectives are in place which seek to achieve improvements in the areas below:
- Proactive support
- Measurable support performance
- Better support control and clearer engagement
- Platform stabilisation
- Move back to vanilla code
- Clearer accountability, ownership and Subject-Matter-Expertise
- Closer account engagement
- Close the gap between expectation and delivery
- Support Estates growth
- Improved financial and commercial control
- Strategic partnerships
Further documentation showing detailed aims and action plans are contained in the project SharePoint site:
https://uoe.sharepoint.com/:f:/s/estatesis/El7evbn_ATRAoCZ0cvHmSpcBY9Kc8PUoKdexf5-g9eM0SA?e=PhhlL9
Current project status
| Report Date | RAG | Budget | Effort Completed | Effort to complete |
|---|---|---|---|---|
| March 2018 | AMBER | 0.0 days | 0.0 days | 0.0 |