Impact

Priority and Funding

The project is NORMAL priority

Impact and Dependencies

The impact of the upgrade work will enable continuous support from the third party supplier. 

The dependencies are as follows: 

  1. UoE to provide a suitable VM for the Resolver software and database. Our application engineers can assist with the specifications of the requirements. 
  2. Existing workstations will need to be pointed to the new servers after upgrading to the new software.

Assumptions

  1. Resolver will provide support required by UoE.

Lessons learned from previous projects

  • System should be rolled out to a TEST server prior to going LIVE to reduce risk of downtime on LIVE and any associated business impact and risks.

Project Risks

  Title Description Consequences Project Stage Inherent (Initial) Probability Inherent (Initial) Impact Inherent (Initial) Risk Level Residual (Current) Probability Residual (Current) Impact Residual (Current) Risk Level
1 Supplier resources unavailable Depending on current workloads of the software supplier there is a risk that the project milestones cannot be met. The project rollout is delayed and UoE staff are no longer supported by the third party. Deliver 2 - Low 3 - Moderate GREEN 3 - Medium 3 - Moderate GREEN
2 ISG technology resources unavailable to: build virtual server, support supplier installation and configuration and support Data Migration Due to current staff workloads & Easter leave, IS staff might not be able to be allocated to the project as quickly as required Rollout would be delayed Deliver 2 - Low 3 - Moderate GREEN 3 - Medium 3 - Moderate GREEN
3 Users unable to use upgraded system There is a risk that once the replacement system is in place staff will not be able to use it as it is fundamentally different to the old system Service disrupted  Execute 2 - Low 3 - Moderate GREEN 3 - Medium 3 - Moderate GREEN
4 Live service support is removed if we fail to move to latest software Resolver support contract expires Jul'2022 end.  Estates will not receive support from third party. Deliver 2 - Low 3 - Moderate GREEN 3 - Medium 3 - Moderate GREEN
5 Delays in supplier resource response time, hinder UoE progress Resolver is a Canadian based organisation with helpdesk resources available within the UK.   Resolvers preferred communication is email to the Helpdesk with one introductory 2 hour call to walk through configuration questions.  In recent email exchanges with resolver the response times have been poor and the response has not always provided a clear confirmation to questions raised Project fails to deliver based on lack of availability of knowledegable Resolver resources and timely response to open questions Execute 3 - Medium 3 - Moderate GREEN 3 - Medium 3 - Moderate GREEN
6 Delivery within FY 21/22 budget will be missed if Server order is delayed There is a two week timeline for server delivery.   It is critical that Server is delivered is asap to provide confidence that project can be delivered within FY 21/22 Budget Execute 3 - Medium 3 - Moderate GREEN 3 - Medium 3 - Moderate GREEN

Project Info

Project
Perspective Upgrade
Code
EST135
Programme
Estates Business Operations Optimisation Programme (EOO)
Management Office
ISG PMO
Project Manager
Josephine McDonald
Project Sponsor
Frank Henzell
Current Stage
Execute
Status
In Progress
Start Date
01-Feb-2022
Planning Date
01-Mar-2022
Delivery Date
20-Jul-2022
Close Date
24-Aug-2022
Overall Priority
Normal

Documentation

Plan