The Helpdesk team currently have a Microsoft Access database which has been organically developed from scratch, by a former employee.  The Key Contacts Database has grown to become a critical operational asset, which is now shared with our key front line service provider, Estates Security. 

The rationale for replacing this database include: The Microsoft Access database technology is not supported by ISG, the database is only available when connected to the UoE Datastore, and Access is generally being phased out in organisation and the expertise to maintain such a database is diminishing.

This project is to develop and alternative in a supported technology which will provide increased service resilience.