The Helpdesk team currently have a Microsoft Access database which has been organically developed from scratch, by a former employee.  The Key Contacts Database has grown to become a critical operational asset, which is now shared with our key front line service provider, Estates Security. 

The Microsoft Access database technology is not supported by ISG. This project is to develop and alternative in a supported technology which will provide increased service resilience. 

Project Info

Project
Contact Database for Estates Help Desk
Code
EST136
Programme
Estates Business Operations Optimisation Programme (EOO)
Management Office
ISG PMO
Project Manager
Rod Hanchard-Goodwin
Project Sponsor
Eileen Mullan
Current Stage
Initiate
Status
Not Started
Start Date
02-May-2022
Planning Date
02-May-2022
Delivery Date
01-Jun-2022
Close Date
01-Jul-2022
Overall Priority
Normal

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