The Deister system supports building key management.  This controls the issue of building master keys and other accountable keys, vehicles etc. The system is supported by Deister Ltd, .  An annual maintenance contract including software support is included in this support. The server operating system was updated to 2012 Windows in July 2021.

On the 5th of November 2021 and issue was logged with the help desk as users could not access the system. The problem was caused by the CPU on the server having reached its maximum limits. This was stopping logging onto the server software. 

 After speaking with Deister it was confirmed that both a software and  a server upgrade was  required to resolve the current issue. The project should be treated as a high priority as it prevents new staff or additional staff access to key cabinets.

The current issues has the following implications:

  • Health and Safety – Minor implications due to emergency availability of building keys- low risk
  • Operational efficiency / effectiveness - Possible major implications in future as down time does not allow new staff to access keys or existing staff to given access to additional keys.
  • Financial Management – Minor implications, due to unavailability of access to keys  - low risk

Project Info

Project
Deister (Proxsafe) Key Management Upgrade
Code
EST138
Programme
Estates Business Operations Optimisation Programme (EOO)
Management Office
ISG PMO
Project Manager
Rod Hanchard-Goodwin
Project Sponsor
Zoe Stephens
Current Stage
Execute
Status
In Progress
Project Classification
Transform
Start Date
18-Nov-2021
Planning Date
25-Nov-2021
Delivery Date
10-Dec-2021
Close Date
23-Dec-2021
Programme Priority
2
Overall Priority
Higher
Category
Compliance

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