We are developing a new first-line HR enquiry management service within HR Operations, which will help us to provide the best experience for our staff when they need HR support.  The HR Helpline service will provide first line HR enquiry management across the University of Edinburgh and will absorb HR enquiry management and guidance from school/department administration teams.  This new dedicated team, and new ways of working, will help us to provide expert service, consistent advice and mean HR can take ownership of queries end-to end, using the People and Money system to best effect. It also means we can resolve regular queries faster, spot patterns and use them to develop our service in future, thus enabling a culture of continuous improvement

Project Info

Project
HR Helpline
Code
HRP013
Programme
Service Excellence - HR Transformation Programme
Management Office
ISG PMO
Project Manager
Colm Hogan
Project Sponsor
Phil Spencer
Current Stage
Close
Status
Closed
Start Date
23-Dec-2019
Planning Date
n/a
Delivery Date
11-Nov-2020
Close Date
14-May-2021
Overall Priority
Normal

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