The current database used to manage clients at Hope Park Counselling Centre is a bespoke application which is no longer supported and needs to be replaced. 

A business analysis project, HSS018 - Hope Park Counselling Centre Database Upgrade Requirements, reviewed possible options for replacing the database.  Requirements were gathered and suppliers for possible applications were identified.

A further project, HSS021 Hope Park Counselling Centre System Procurement, selected a system for which a contract has been signed between CAHSS/Hope Park and the external supplier, Sales Agility.

The benefits will be:

• A supported client management application
• An application compliant with General Data Protection Regulation (GDPR)
• Improved backup of data using a cloud based solution
• Reduction in use of paper based processes and records, and enhanced reporting tools
• Option to access application and data from multiple locations, including remote access
• Single system for managing documents including client correspondence, with system based audit trail
• A system that can grow and be flexible with the demands that may be placed on it as Hope Park evolves
• A less onerous training requirement
• A user friendly system