Completion Report
Project Summary
The project was to deliver laptops for loans to students, using the 904 laptops acquired by the university for hardship loans in the main.
Short Term 3 days (this can be extended currently twice, so 9 days) additional 200 laptops to be made available
Medium Term Up to 14 days 200 laptops
Longer Term Semester 750 laptops
Benefits
Enable students to study despite the difficult circumstances that COVID-19 bring to themselves and the university
Achievements of Objectives and Deliverables
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Description of the Objective as set out in the Project Brief |
Achieved |
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Description of the Deliverables needed to achieve the objective |
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Objective 1 |
To Implement a new Long Term (Hardship) Laptop Loan for Students service by 7th September This is a Basic Service for Semester 1 An enhanced Service for Semester 2 |
Yes. Student Admin have a process for distribution of Hardship / Long Term laptops as well as any Medium Term laptop loans. Colleges were also allocated 50 laptops for local distribution.
Of the 704 laptops reserved for Hardship and Medium Term, as of 27/7 311 were loaned to to students 266 were loaned to IS and Colleges 100 held for estranged and care leavers joining in 21/22 to be distributed pre-sessional
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Deliverable D1.1 |
Define and describe new service and processes for Long Term Laptop Loan for Students – Iteration 1 ‘The Minimum Viable product’ This will be a bare bones service, issuing laptops ‘straight from the factory’ with minimum management tools in operation
Connection with Student Hardship Vetting Process in place for eligibility
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Delivered |
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Deliverable D1.2 |
All service components Including as appropriate SLA Support Model Terms of Use for the student Late return and Damage Policy Computing Regulations/fair use/disclaimer |
No formal SLA. Student Admin and USD have working process agreed to handle Medium and Hardship loans. |
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Deliverable D1.3 |
UWS pages with all the information needs to be in place, it should link to EdHelp
Advertise service to new and existing students
Coordinate with Student Admissions and CAM as required
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Delivered. |
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Deliverable D1.4 |
Web form to request Long Term Loan
Coordinate with Student Admissions and CAM as required
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Delivered |
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Deliverable D1.5 |
Review and improve service and processes for Long Term Laptop Loan for Students – Iteration 2 ’ Enhanced Service ’
This may include improving storage and equipment e.g. storage area in Main Library cabinets cables skins for laptops branded bags Installed software / Managed Laptop managed via ALMA
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Not required for Long Term or Medium Term - we will keep existing process as-is
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Objective 2 |
To Implement a new Medium Term Laptop Loan for Students service by Semester 2 |
Not required due to minimal number of requests - Student Admin handle these using Hardship Loan stock and by extension of Short Term Loans to up to a month |
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Deliverable D2.1 |
Define new service and processes for Medium Term Laptop Loan for Students
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Deliverable D2.2 |
All service components Including as appropriate SLA Support Model Terms of Use for the student Late return and Damage Policy Computing Regulations/fair use/disclaimer |
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Deliverable D2.3 |
UWS pages with all the information needs to be in place, it should link to EdHelp
Coordinate with Student Admissions and CAM as required |
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Objective 3 |
Increase number of Laptops for the Short Loan Scheme by Semester 2 |
Achieved |
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Deliverable D3.1 |
Sufficient Laptops onsite
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Laptops ordered and on-site Budget assigned to allow purchase of additional skins, bags, ethernet cables, instruction for use and end of use.
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Deliverables D3.2 |
Assessment and as necessary increased storage, equipment and resource to manage scaling up |
Delivered |
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Lessons Learned - Issues and Risks
The uptake of Medium Term laptops proved to be negligible, so that a new Medium Term Loan service was not required. The few Medium Term loans were handled by Student Admin from the Long Term Stock.
The uptake of Hardship Laptop loans proved to be a lot lower than expected. One reason may have been that communication to students were in August. We have put in place considerable communications to students and applicants ahead of 21-22 and we will see if the uptake increases.
Outstanding issues
None