This project will investigate and deliver a solution to ensure that telephone customer services can be provided by staff who are currently working remotely. 

 

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Current project status

Report Date RAG Budget Effort Completed Effort to complete
May 2021 GREEN 50.0 days 17.0 days 10.0

Project Info

Project
Remote Customer Service Telephony
Code
IDR302
Programme
ITI - Divisional and Directorate (IDR)
Management Office
ISG PMO
Project Manager
Morna Findlay
Project Sponsor
Anthony Weir
Current Stage
Initiate
Status
In Progress
Project Classification
Transform
Start Date
11-Dec-2020
Planning Date
14-Apr-2021
Delivery Date
05-Jul-2021
Close Date
30-Jul-2021
Programme Priority
3
Overall Priority
Normal
Category
Compliance

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