Project Service Handover Checklist
Project Service Handover Checklist
This document should be reviewed at the planning stage of a project.
- Any elements not required should be so indicated (not deleted)
- Any additional elements or additional detail should be added (this could be at ay sage of the project)
- Communication should begin as early as possible
The document needs to be completed as part of the handover to support before project can close.
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Required for Handover to Service |
Acceptance / Not Required |
Notes |
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Service Owner identified and agreed to accept role |
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Service Manager identified and agreed to accept role |
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Business Service Owner identified and agreed to accept role |
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Service Desk identified and agreed to accept role |
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Service entered into Service Catalogue |
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Service object (or subcategory if Business Service) created in UniDesk |
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UniDesk Operator Groups First and Second line identified and agreed to accept role |
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EdHelp and Helpline informed of new/changed service |
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SLA Agreed with Stakeholders |
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OLA Agreed with Stakeholders |
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User Acceptance Testing signed off |
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Deployment Checklist signed off |
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Delivery signed off |
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Risk register signed off |
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EQIA signed off |
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GDPR signed off |
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Other regulatory, standards and certification signed off |
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Service continuity plan signed off |
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Service monitoring and accounting in place. |
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Users and Staff trained |
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Knowledge transfer from project to support |
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Operational documentation signed-off |
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Operational processes implemented including monitoring, DR recovery, etc. |
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Third party contracts and renewal procedure in place |
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Underpinning contracts comply with service level agreement |
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Underpinning contracts comply with University policy |
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Dependencies on other services recorded |
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All critical components are covered by third party or internal support agreements |
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Administration roles defined and agreed |
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Issue escalation paths defined and recorded |
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Advertisement and launch communications defined and circulated |
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