Impact

Priority and Funding

The project is a high priority for the CRC User Services team and will form a large part of the 2018/19 and 2019/20 team work plan.

No additional staff resource is required for the project. Funding for the assessment fees has been confirmed within L&UC.

Impact and Dependencies

The project has the potential to have a positive impact on customer experience within the CRC, with an additional reputational benefit.

The project depends on the management of the below risks.

Project Risks

Ref Title Initial Risk Current Risk Status Management Approach Risk Owner Date of Last Review  
1 Project Timeframes Exceeded GREEN GREEN Open Reduce Francesca Baseby  

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2 Fixed-term Staff Resource AMBER AMBER Open Reduce Francesca Baseby  

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Project Info

Project
CRC Customer Service Excellence
Code
LUC026
Programme
Library & Collections - Centre for Research Collections (LUCCRC)
Management Office
ISG PMO
Project Manager
Francesca Baseby
Project Sponsor
Joseph Marshall
Current Stage
Close
Status
Closed
Project Classification
Run
Start Date
02-Apr-2018
Planning Date
30-Apr-2018
Delivery Date
27-Sep-2019
Close Date
31-Oct-2019
Overall Priority
Normal