Organisation

Work/Task Breakdown

The Project Plan spreadsheet contains two worksheets:

  1. Overarching Project Plan: maps the project elements along a linear timeframe to ensure elements are being met with appropriate evidence. It takes in to consideration the interdependencies of some elements.
  2. Project Plan Breakdown: this details planned activities to collect evidence for the project.

project_plan_apr_2018.xlsx

Resources, Skills and Costs

The staffing resource for the project is drawn from existing staff members who will be integral to enquiring the CSE standard is achieved and maintained through ongoing continuous improvement.

Pre-Assessment Visit (18/19 financial year) £700.00 + VAT
Full Standard Assessment (18/19 financial year) £1760.00 + VAT

Project Governance

  • Monthly project updates will be provided to the Project Sponsor through the project website.
  • The following issues will be resolved in consultation with the Project Sponsor:
    • changes to deadline for achievement of accreditation
    • changes to Project Team
    • changes to budget
  • Further reports can be provided to the L&UC Senior Management Team as required.

Project Stakeholders

Namesort descending Business Area Role  
Alex Hoyos-Twomey CRC Project Administrator

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Archives Team CRC CRC Staff

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Conservation Team CRC CRC Staff

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CRC User Services Team CRC CRC Staff

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Denise Anderson CRC Project Assistant

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Digital Imaging Unit CRC CRC Staff

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Family Historians / Genealogists Research Customer

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Francesca Baseby CRC Project Manager

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Jacky MacBeath Deputy Head of CRC / Head of Museums Senior Management

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Joseph Marshall Head of CRC / Special Collections Project Sponsor / Senior Management

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L&UC Senior Management Team L&UC Senior Management

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Lothian Health Services Archive Team CRC CRC Staff

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Louise Neilson CRC Project Team

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Museums Curatorial Team CRC CRC Staff

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Museums Services Team CRC CRC Staff

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Rare Books Team CRC CRC Staff

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Remote Customer Research Customer

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UoE Academic Staff Research & Teaching Customer

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UoE Students (research PG) Research Customer

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UoE Students (taught PG) Research & Teaching Customer

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UoE Students (UG) Research & Teaching Customer

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Visiting Researcher (Academic Staff) Research Customer

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Visiting Researcher (Independent) Research Customer

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Visiting Researcher (Student) Research Customer

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Project Estimations

Title Stage Date Completedsort ascending  
Total Anticipated Staff Hours Execute  

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Project Info

Project
CRC Customer Service Excellence
Code
LUC026
Programme
Library & Collections - Centre for Research Collections (LUCCRC)
Management Office
ISG PMO
Project Manager
Francesca Baseby
Project Sponsor
Joseph Marshall
Current Stage
Close
Status
Closed
Project Classification
Run
Start Date
02-Apr-2018
Planning Date
30-Apr-2018
Delivery Date
27-Sep-2019
Close Date
31-Oct-2019
Overall Priority
Normal