Operational Level Agreement (OLA)

The Operational Level Agreement (OLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independent MS Word document, a working copy of which is attached to this page during the life of the project.

To obtain an OLA template, click on the link below.

The edited document can then be linked/uploaded to this page.

AttachmentSize
Microsoft Office document icon ola-template.doc123.5 KB

Project Info

Project
CRC Customer Service Excellence
Code
LUC026
Programme
Library & Collections - Centre for Research Collections (LUCCRC)
Management Office
ISG PMO
Project Manager
Francesca Baseby
Project Sponsor
Joseph Marshall
Current Stage
Close
Status
Closed
Project Classification
Run
Start Date
02-Apr-2018
Planning Date
30-Apr-2018
Delivery Date
27-Sep-2019
Close Date
31-Oct-2019
Overall Priority
Normal