The project is to gain certification, for IS Helpdesks, against the Customer Service Excellence Standard (CSE) which is a government standard that is a mark of a high quality service. The project would have a significant operational and reputational impact on IS, USD, Helpdesks.
Current project status
Report Date | RAG | Budget | Effort Completed | Effort to complete |
---|---|---|---|---|
December 2014 | BLUE | 193.0 days | 220.2 days | 0.0 |