The project is to gain certification, for IS Helpdesks, against the Customer Service Excellence Standard (CSE) which is a government standard that is a mark of a high quality service.  The project would have a significant operational and reputational impact on IS, USD, Helpdesks.

 

Current project status

Report Date RAG Budget Effort Completed Effort to complete
December 2014 BLUE 193.0 days 220.2 days 0.0

Project Info

Project
Customer Service Excellence
Code
P0092
Project Manager
Allyson Hayes
Project Sponsor
Barry Croucher
Current Stage
Close
Status
Closed
Start Date
14-Jan-2013
Planning Date
n/a
Delivery Date
n/a
Close Date
02-Feb-2015

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