Overview

Background

We have identified several sources of loss of knowledge within our team, including:

  • Staff absence / no longer in post
  • Poor memory
  • Fragmentation of available documentation over several sources

This project aims to create a single place to look for technical knowledge within PPLS, which would solve these problems.

Scope

This project would initially be limited to the PPLS IT team as users, though it might make sense to make the information public or University-wide in order to share with central IS when working on queries. This project to set up the repository will run for at least the academic year 18/19; this may be extended or transferred to maintenance depending on progress.

Objectives

Once this project is concluded, there should be an accessible, easy-to-use web repository for technical knowledge in PPLS which allows users to:

  • Record short KB entries containing text and command line input
  • Upload files, including screenshots, to be connected with these entries
  • Search previous entries

Also:

  • EASE authentication should be used if possible
  • URLs for entries should be short, and at least minimally human-readable

Deliverables

An online repository for technical knowledge as described in the Objectives.

Benefits

The PPLS IT team will have a better institutional memory.

Success Criteria

Immediately after the repository is available,  PPLS IT staff should be creating new entries as a matter of course in their work.

One year after the repository is available, PPLS IT staff should be querying the repository as a matter of course in their work.

Project Milestones

  • Select software for repository (target end S1 18/19)
  • Perform necessary customisation (target end S2 18/19)
  • Deploy (target end S2 18/19)

Project Info

Project
PPLS Technical Knowledge Repository
Code
P0319
Project Manager
Alisdair Tullo
Project Sponsor
Cedric Macmartin
Current Stage
Initiate
Status
Not Started
Start Date
27-Jun-2018
Planning Date
n/a
Delivery Date
n/a
Close Date
n/a
Overall Priority
Normal

Documentation

Plan