Service Level Agreement

The Service Level Agreement (SLA) document continues on beyond the project closure as a 'living' document.  For this reason it is created as an independant MSWord document, a working copy of which is attached to this page during the life of the project.

To obtain an SLA template, click on the link below which will open a read-only view.  This can then be saved to your local machine (using 'Save As') and edited as required.

The edited document should then be uploaded to this page.

Service Level Agreement template

Project Info

Project
Implementation of PURE Publications Service
Code
RES037
Programme
Z. Research (RES) (closed August 2017)
Project Manager
Adam Wadee
Project Sponsor
Nigel Brown
Current Stage
Close
Status
Closed
Start Date
01-Mar-2011
Planning Date
n/a
Delivery Date
n/a
Close Date
26-Jul-2013
Overall Priority
Normal
Category
Discretionary