Overview

Background

The Assessment & Progression Tools (APT) have been continuously improved throughout 18/19, addressing critical issues and making it more stable than before. APT is now used by all schools to process and publish course results and progression and award decisions.

However, there are still critical issues and improvements to be addressed, as well as a backlog of Standard Operating Procedures and online user guidance that needs to be completed. Funding has therefore been secured so that, by the end of 19/20, APT will be handed over to Student Systems Operations who will be able to support a more stable service.

Refer to the Project site (LINK) for details of work completed since April 2019 and to the Project Closure Report 18/19 for more information on the previous phase of the project (LINK).

 

Scope

The aim of this project is for the APT service to remain stable and supported during 19/20.

Not in Scope:

  • Changes to resits functionality will not be addressed. Schools will still be required to manually calculate resit results in some unsupported scenarios
  • Major changes to scaling functionality will not be addressed, though small tweaks may be as prioritised by users.

 

Objectives, benefits, success criteria

 

This project has three objectives:

Objectives

Benefits

Success Criteria

O1.Address the backlog of issues and improvements prioritised by the APT user group and Student Systems Operations while providing annual maintenance and support services during peak periods for course and progression boards. The priorities may change throughout the year as agreed with the APT user group and Student Systems Operations, in line with key deadlines (see link to current backlog: LINK)

 

Addressing key issues will:

  • Remove the risk of students not being picked up for graduation or having their award conferred incorrectly
  • Provide clearer information for students
  • Enhance data quality and accuracy in the Assessment Hub
  • Reduce risks of errors and delays in processing results and awards
  • Reduce support calls
  • Reduce manual processing time
  • Demonstrable impact in reducing the number of calls to Student Systems Operations
  • Measurable improvements to the user experience (e.g. reduction in processing time, fewer delays in processing, easier to use system)

O2. Complete and hand over Standard Operating Procedures (SOP) as agreed with Student Systems Operations

Student Systems Operations can fully support APT service by the end of 19/20, with minimum project team support

  • SOPs handed over to Student Systems Operations

  • Minimal second line project support required to answer queries and complete processes 

O3. Define on-going systems support that will be documented via an Operational Level Agreement (OLA)

 

IS Applications can provide some systems support for APT

OLA is in place

 

Project Milestones

Stage Milestone Due Date
Plan Planning Brief signed off 16-Sep-2019     
Execute      33% of prioritised issues completed 14-Oct-2019
Execute 66% of prioritised issues completed 02-Dec-2019
Execute Standard Operating Procedures completed for processing course results 13-Jan-2020
Execute All prioritised issues completed 31-Jan-2020
Execute Jan exam Board support completed 03-Feb-2020
Execute Standard Operating Procedures completed for processing progression and awards 11-May-2020
Execute June Exam Board support completed 01-Jul-2020
Execute Online user guidance completed 13-Jul-2020
Close Project Closure 17-Aug-2020

Project Info

Project
Assessment and Progression 4
Code
SAC081
Programme
Student Systems Partnership SSP
Management Office
ISG PMO
Project Manager
Franck Bergeret
Project Sponsor
Lisa Dawson
Current Stage
Close
Status
Closed
Project Classification
Grow
Start Date
14-Aug-2019
Planning Date
19-Sep-2019
Delivery Date
06-Jan-2021
Close Date
26-Feb-2021
Programme Priority
7
Overall Priority
Normal
Category
Discretionary