UniDesk is a shared service providing a web-based service management tool for the Education sector.  It acknowledges industry best practice and is based on TOPdesk Enterprise with Shibboleth authentication.

UniDesk has been developed in partnership by Abertay (Dundee), Edinburgh and St Andrews Universities. The partnership shares the cost of the service and directs service strategy and development and offers the service to members.

Currently the partnership Universities are using Topdesk 4.4.3 (recently upgraded by Service Management) but there is now a need to upgrade to v5 to benefit from the additional functionality offered.