Deployment

Implementation Plan

Feedback from previous test implementations completed and successful full implementation undertaken for UAT

DSOR (Release 1-n)

Y

AJH (25/04/13)

Implementation plan not in project website. No version control info. Peter Jackson to complete and add to website.

Iain Fiddes has signed off here, Peter will complete this work after DR itself is completed.

Implementation Risk Assessment

A risk assessment has been undertaken for the Implementation Plan and selected deployment dates. (e.g. roll back)

ASOR (Release 1-n)

Y

AJH (22/04)

Rollback procedure known but not documented.

System Design Specification (SDS)

Document complete and accurate.

Action: The Document must be copied to the Wiki

ASOR (Final Release  / Handover)

N/A

AJH (22/04)

No SDS doc needed

System Description Document

Document complete and accurate.

Action: The Document must be copied to the Wiki

ASOR (Final Release  / Handover)

N/A

AJH (26/04)

No SDD doc needed

Scalability/Load Testing

Adequate load testing has taken place. The results have been recorded and analysed to ensure that the application will cope with the anticipated load.

ASOR (Final Release  / Handover)

Y

AJH (26/04)

Load testing done by Topdesk

The application has been tested against stated performance criteria. Performance has been assured by user and support staff testing.

ASOR (Final Release  / Handover)

Y

AJH (26/04)

Performance testing done by Topdesk

Source Code

Source control must be checked out till go-live and checked-in after go live

Source code has been secured with VSS or other source control tool.

Where code is provided by a third party (e.g. supplier) it has been established who is responsible to maintain source code

DSOR (Final Release  / Handover)

Y

AJH (26/04)

N/A Third party code. Bespoke work held controlled from source.

Configuration Management Database

The relevant details regarding new or changed infrastructure components have been added to the configuration management database (This is currently maintained in the Change Control System)

ASOR (Release 1-n)

Y

AJH (26/04)

N/A - Servers are not changing as this an upgrade.

Change Control(s)

A change control entry has been created for the LIVE implementation request.

ASOR / (Release 1-n)

Y

AJH (26/04)

Done

Test Log Review

A review of the test log (JIRA) has taken place to ensure all required actions have been completed.   If this is not the case, then confirmation on criticality of outstanding issues and action plan for resolution is required.

ASOR (Final Release  / Handover)

Y

AJH (22/04)

No outstanding Jiras

Production Management Handover

Handover to Production Management is completed and the team are in are in position to support the application post deployment.

ASOR (Final Release  / Handover)

N

AJH (26/04)

Handover not done yet.

Support Accounts

Read access accounts or update current read access accounts have been set up for support staff(requires business owner approval)

ASOR (Final Release  / Handover)

 Y 

 AJH (07/05)

Password Manager (InfoKeep)

InfoKeep has been updated with all relevant account details including external supplier  accounts

ASOR (Release 1-n)

 N/A

 AJH (07/05)

Passwords unchanged by upgrade.

Environment comparison

Database comparison between TEST and LIVE (might be required before and after go-live)

ASOR (Final Release  / Handover)

 Y

 AJH (07/05)

 Peter Jackson reported successful data migration

Client requirements

Does the application have specific client requirements, such as JVM/JRE versions, JInitiator?

If so have these requirements been raised with Desktop services

Wiki pages to be updated:

[1] https://www.wiki.ed.ac.uk/display/insite/Corporate+applications+with+client+based+requirements

[2] https://www.wiki.ed.ac.uk/display/insite/Client+side+requirements+for+corporate+applications

ASOR (Release 1-n)

Y

AJH (25/04/13)

N/A

Technologies

Is there any new software or technologies involved? (Y/N)

If yes state any additional actions taken to ensure adequate handover to the production support team

ASOR (Release 1-n)

Y

AJH (25/04/13)

N/A

Access outside University

By default all web based applications are accessible outside University without use of VPN etc Wiki list

If not accessible from outside University this needs to be approved by Production Management.

ASOR (Release 1-n)

Y

AJH (25/04/13)

Outside access is restricted to certain sites. This is the same as version 4

Certificates

All changes to certificates or new certificates for this service have to be added to the certificate master list. The certificate master list is being managed by Applications Management This includes TEST and LIVE certificates and records type of certificate and expiry dates.

ASOR (Final Release  / Handover)

Y

AJH (25/04/13)

Technical Architecture Document(TAD)

Documentation complete and accurately reflects the environment subjected to UAT.

Action: TAD needs to be copied to Wiki

ASOR (Release 1-n)

Y

CC 09/05/2013

Drive sizes don't quite match current environments; DR requirements listed as TBC

Operational Document

Describes fully operational tasks and ongoing maintenance.This document should be fully populated and any missing sections or issues should be highlighted.

Action: TAD needs to be copied to Wiki

ASOR (Release 1-n)

N

CC 08/05/2013

No OpD has been created.

Security

All security requirements, e.g. SSL encryption, IP based restrictions firewall requirements have been specified, tested and implemented in LIVE

ASOR (Release 1-n)

n/a

CC 09/05/2013

Patching

Ensure that all applications have an agreed patching schedule and this schedule is agreed with service owners. Different technologies have different patching strategies:

Oracle, Windows, Linux

ASOR (Final Release  / Handover)

n/a

CC 08/05/2013

Infrastructure diagrams

All infrastructure diagrams are updated with newest server and infrastructure detail:

https://www.wiki.ed.ac.uk/display/insite/Server+Layout+%28Unix%29

and

https://www.wiki.ed.ac.uk/display/insite/Server+Layout+%28Windows%29

ASOR (Release 1-n)

n/a

CC 08/05/2013

Start/Stop scripts

Are Server Start-up/Shutdown scripts in place?

Including start-up procedure documented, enabled and tested.

ASOR (Release 1-n)

N

CC 08/05/2013

Unknown. Should be detailed in OpD.

Ports

Port allocation file been updated:

https://www.wiki.ed.ac.uk/display/insite/Port+Allocation+on+Unix+Servers

ASOR (Release 1-n)

n/a

CC 08/05/2013

Backup and Recovery

All backups as noted in the TAD need to be confirmed operational.

A test recovery of user data needs to be done to validate the integrity of the recovery mechanism and process.

ASOR (Release 1-n)

n/a

CC 09/05/2013

DR Copy

DR copy to Edzell configured and tested(unless existing database which is already setup).

ASOR/Release1

n/a

CC 08/05/2013

Logs

For all logs the following is in place:

• Logs are rotated and old logs are archived or deleted to ensure server space is not reached
• In production only minimal levels of logging is switched on (debug may be adequate on DEV, but not on Production)

ASOR (Release 1-n)

N

CC 08/05/2013

Unknown. Should be detailed in OpD.

Support Agreement (including any charging arrangements)

A support agreement (SLA or OLA) is in place for any new applications – including any hosting or support charges.

Action: SLA moved to wiki:

https://www.wiki.ed.ac.uk/display/insite/SLA+repository+-+Applications+Management

ASOR (Final Release  / Handover)

 Y

 AJH (07/05)

 In place

Time Recording Code

A Time Recording code for the application, if required, has been confirmed and set up.

ASOR (Final Release  / Handover)

 Y

 AJH (07/05/13)

 Same as current

Disaster Recovery and Business Continuity

Appropriate DR/BC provision is in place and has been fully tested. Application DR/BC details have been transferred to the DR Portfolio and DR level (1, 2 or 3) has been agreed

ASOR (Release 1-n)

 Y

 AJH (07/05/13)

 Test scheduled but not done. Peter to complete and finish the operation doc

Iain Fiddes has signed off here, Peter will complete this work after DR itself is completed.

Test Environment

An adequate TEST environment has been established for the application which may be used by support to test future changes prior to releasing these in the LIVE environment.

ASOR (Release 1-n)

 Y

 AJH (07/05/13)

Hardware and Software Licensing

All required licensing is in place including maintenance/support arrangements with external suppliers.

ASOR (Final Release  / Handover)

 Y

 AJH (07/05/13)

 Under current support contract

Browser Compatibility

Browser compatibility has been tested and compatibility information updated

See

http://www.ed.ac.uk/schools-departments/information-services/services/computing/application-development/application-support/supported-web-browsers/browser-application

 for details

ASOR (Final Release  / Handover)

 Y

 AJH (07/05/13)

Portal Compatibility

Portal compatibility, where required, has been confirmed the Portals Service Owner.

ASOR (Final Release  / Handover)

Y

AJH (25/04/13)

As version 4

Help Desk

The new application is recognised with the UniDesk (A business contact queue is defined where initial calls are raised with)

ASOR (Final Release  / Handover)

Y

AJH (25/04/13)

As version 4

User Guide Documentation

Appropriate documentation has been produced for users of the new application.

ASOR (Final Release  / Handover)

Y

AJH (25/04/13)

Documentation and user help/tutoial sessions are available

Training Material

Training material, if required, has been produced and is of an appropriate standard.

ASOR (Final Release  / Handover)

Y

AJH (25/04/13)

Documentation and user help/tutoial sessions are available

Demonstration or Walkthrough

Demonstration or walkthrough of the new application has taken place for other stakeholder.

ASOR (Final Release  / Handover)

Y

AJH (25/04/13)

Documentation and user help/tutoial sessions are available

Deployment Date(s)

Agreed date has been confirmed that allows adequate time for completion of Acceptance Sign Off Review.

ASOR (Final Release  / Handover)

 Y

 AJH (07/05/13)

Deployment Resources

IS and business area resources required for deployment, including those needed for post implementation checking and sign off have been secured.

ASOR (Final Release  / Handover)

 Y

 AJH (07/05/13)

Deployment Ownership

Responsibilities for managing the go-live, including: comms with service owner and end users, ensuring go live timescales are met, managing issues arising and managing comms between all teams involved in go live.

ASOR (Final Release  / Handover)

 Y

 AJH (07/05/13)

 As version 4

Service Announcement(s)

A Service announcement has been raised with the agreed deployment date on the alert system:

http://reports.is.ed.ac.uk/alerts/

Service announcements should be raised by Project Manager 10 days before go live, but no later than 4 days.

ASOR (Release 1-n)

 Y

 AJH (07/05/13)

Web Sites and Other Document Sources

External and internal web sites have been reviewed to ensure that all application references are present, correct and up to date.

ASOR (Final Release  / Handover)

 N

 AJH (07/05/13)

 Alex to confirm