Following on from Change & Release, the next development for UniDesk is the implementation of a Configuration Management Database and the process that integrates the CMDB with existing Incident, Problem and C&R Processes.
Configuration Management bears some similarity to the common idea of Asset Management, yet is concerned not only with physical objects, but with any components of a system. Configuration Management also has more of a focus on helping an organization understand the relationships between components, and tracking their configuration.
As a discipline, Configuration Management ties in with Change Management very strongly, but the CMDB can be used to aid decision making in all service management disciplines: a good CMDB can be useful for tracking items and their relationship to incidents, problems, or other items in the CMDB.
Current project status
| Report Date | RAG | Budget | Effort Completed | Effort to complete |
|---|---|---|---|---|
| June 2014 | BLUE | 108.0 days | 115.0 days | 0.0 |