Impact
Priority and Funding
This project is a priority 2 core funded project.
Impact and Dependencies
There is a dependency of an external supplier - TopDesk to provide support for the upgrade.
There is a dependency on the environment and Unidesk being upgraded for at least one institution before the Quick Calls component can be properly developed.
There is a dependency on Service Excellence delivering their API before the barcode look up feature for Quick Calls can be fully developed
Project Risks