The UniDesk SaaS procurement and migration has proved more complex and time consuming than anticipated. As a result of the protracted contract negotiations additional pressure was put on the migration timeline and meant that the scope was restricted to the migration of the TOPdesk application to SaaS. The outcome is that the UniDesk national service and its members remain dependent on infrastructure based at Edinburgh which were not possible to remove ahead of the migrations due to complex dependencies, resourcing, and timing. 

This follow on project is to address the remaining dependencies on the Edinburgh infrastructure in the following areas:

  • Quick Calls
  • Data imports
  • DNS

Current project status

Report Date RAG Budget Effort Completed Effort to complete
August 2021 GREEN 60.0 days 70.5 days 15.6

Project Info

Project
Optimising UniDesk Service
Code
SMI027
Programme
ISG - IT Service Management (SMI)
Management Office
ISG PMO
Project Manager
Colin Watt
Project Sponsor
Mark Ritchie
Current Stage
Deliver
Status
In Progress
Project Classification
Transform
Start Date
18-Dec-2020
Planning Date
05-Feb-2021
Delivery Date
24-Aug-2021
Close Date
10-Dec-2021
Overall Priority
Higher
Category
Discretionary

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