Impact

Priority and Funding

50 day Project is funded by UniDesk. Project is opened as normal priority.

 

Impact and Dependencies

The main barriers to decommissioning the database servers are the current person import processes and the Quick Calls solution.

It is intended that these dependencies are de-coupled in a series of steps, in order to avoid risk to the overall UniDesk service.

A set of tasks have been captured as jiras: https://www.jira.is.ed.ac.uk/projects/SMI027A/issues/SMI027A-11?filter=allopenissues

There are a small number of MUST Do deliverables, so in agreement with the Project Sponsor, the project will focus on working through the prioritised jiras, depending on resource availability from colleagues across Service Management, Dev Services, and Production Management.

The team is optimistic that most of the person import processes for the UniDesk members will be migrated off Edinburgh's architecture this session, but the assumption is that local Database servers will remain for UoE UniDesk data imports beyond this session.

The proposed project milestones include decision points for:

  • UniDesk DNS migration (agreed approach, costs)
  • Quick Calls improvements to be rolled out
  • Migration of member data import processes
  • Agreement on infrastructure that can be removed this session

 

 

Lessons learned from previous projects

Resourcing the config and testing work for the individual environments on SMI024 was extremely challenging for Service Management. To reduce the challenge on this project, a dedicated time slot each week has been agreed.

 

Project Risks

Ref Title Initial Risk Current Risk Status Management Approach Risk Owner
1 Service Management resource not available AMBER AMBER Open Retain Catherine Hetherington
2 Software Development resource unavailable AMBER AMBER Open Reduce Bill Lee
3 DevTech resource not available GREEN GREEN Open Reduce Mark Lang
4 Production Management resource unavailable GREEN GREEN Open Reduce Suran Perera
5 Insufficient work completed to allow decommissioning AMBER AMBER Open Retain Colin Watt

Project Info

Project
Optimising UniDesk Service
Code
SMI027
Programme
ISG - IT Service Management (SMI)
Management Office
ISG PMO
Project Manager
Colin Watt
Project Sponsor
Mark Ritchie
Current Stage
Deliver
Status
In Progress
Project Classification
Transform
Start Date
18-Dec-2020
Planning Date
05-Feb-2021
Delivery Date
25-Jun-2021
Close Date
30-Jul-2021
Overall Priority
Higher
Category
Discretionary

Documentation

Plan