The University of Edinburgh has committed to a review of key professional service functions to ensure that we get the best from the sum of our efforts by building effective and efficient services. The initiative, which is known as the Service Excellence Programme, (SEP), is being run by colleagues in Colleges, Schools and Support Groups services together in a joint approach.

http://www.ed.ac.uk/university-secretary-group/service-excellence-programme

The Student Recruitment & Admissions (SR&A) programme aims to support the University's strategic ambitions by growing, diversifying and strengthening the student population on campus and online.

In order to support this strategic ambition, and address the issues identified in the Current State Assessment, the vision for this project is:

To put the prospective students’ needs at the heart of the recruitment and application processes, responding to these in an appropriate and timely manner.

To deliver prospective students’ needs through provision of a clear and consistent enquiry management process.

This will be enabled by developing a team of expert advisers and supported by enquiry management technology that enables better engagement between the University and prospective students, as well as wider stakeholders.

This will also deliver support for effective decision-making for continuous improvement through the provision of quality management information.

Additionally, improved processes and systems will help ensure both Competition & Markets Authority and Data Protection compliance.