Contract Awarded

With Top Hat winning and clearly the quality product, we now need to agree on the contract T&C's.

There are some concerns with the apparent attitude from Top Hat on some issues/bugs, but we shall get a clearer picture on this once we set out what we want to to see fixed now/fixed soon/know the score on.

A SLA is going to be needed.

A Payment Schedule is requird too.

As important, we need to be clear on what products top hat are not dveloping for. Surface was a nasty suprise. We can manage this, but only if service support know what is not supported by top Hat.

The team is reduced to Wesley, Bill, Maurice working with Joanne from ERI.

TEL023 implementation project is under way!