Current Business Processes


Accounts in Lynda are automatically created at the point of first login to the service. Each provisioned account has the following information supplied by Central Authorisation Services.

  • UUN

User permission levels and assigning roles within

The default permission level for all users is the highest level of access that does not include administration rights. This is the default within

Group Leader and Group Manager admin permissions will be assigned to users by the Master Admin only where appropriate. 

User Access

Users have access the service via:

User support

Helpline and Digital Skills & Training teams are able to advise on queries. 

User guidance

  • Intro to the service
    • Link to uni strategy and digital transformation
    • What is
    • What you can do with, e.g. plan learning, bookmark courses and videos, earn certificates
    • Add to LinkedIn profile
    • Download content to watch offline
    • Sign up for new content alerts
    • What can be used for, and its features and benefits
    • List of sample courses
  • Creating an account
    • Entitlement
    • How to set up an account
    • How to link an existing account
    • Accessing from your mobile device
  • Using
    •’s own ‘How to use’ video (embedded in or linked from UoE webpages)
    • How to search the catalogue
    • Playlist creation and permissions (highly desirable)
  • Help and support
    • Where to find further help
    • Link to provide feedback to ISG (highly desirable)
    • How to subscribe to the UoE user group

Usage analytics and reporting

Provides generic reporting functionality, which allows for basic reporting such as:

  • How many users have used Lynda
  • Are those users staff members, students or visitors

Context Diagram 

Global UoE Single Sign On Data Flow