January 2016

Report Date
January 2016

The Customer Service Excellence (CSE) accreditation depends on a rolling programme of yearly assessment. G4S Assessor will visit us again on 2 February2016 for our first assessment since November 2014 when we gained our CSE accreditation. This time, Site libraries will be visited by the assessor.

Allyson Hayes, the lead for the project, has now retired. Karen Bonthron will lead the project ongoing and ask for new staff volunteers to take the project onwards.

Project Status
RAG Status
Time
GREEN
Cost
GREEN
Scope
GREEN
Overall
GREEN
Change Status
Activity
Approved budget
56.0 days
Activity this month
0.0 days
Activity this year
0.0 days
Activity to date
35.0 days
Estimate to complete current year
5.0 days
Estimate to complete future years
0.0 days

Project Info

Project
CSE Rolling Programme One
Code
USD024
Programme
User Services (USD)
Project Manager
Karen Bonthron
Project Sponsor
Barry Croucher
Current Stage
Close
Status
Closed
Start Date
04-Nov-2015
Planning Date
n/a
Delivery Date
n/a
Close Date
02-Feb-2016

Documentation