Organisation

Work/Task Breakdown

This project will be split into 2 workstreams:

1. Service Readiness - This workstream will focus on all the associated ongoing work and projects that require elements to be in place for the Start of Term. This workstream will deal with the monitoring, reporting and communications to ensure that everything required is in place or any issues are escalated to SLT.

2. Welcome Week - This workstream will focus on the tasks required for the successful delivery of Welcome week. This will include IT connectivity, Bank Letters and Card photo uploads and delivery.

Stage

 Activity

 Planning

Produce Project Brief

 

Agree Estimates

 

Planning review/sign off Project Brief

   
Execute Plan

Communication Plan Draft

 

Welcome Week Work Stream

  • Planning
    • Estimate costs
    • Plan activity, who, what when
    • Review and agree the plan
  • Execute work packages 
  Establish a Communications Plan

 

Agree staff contacts and involvement from ISG Directorates, University, EUSA

 

Confirm tools and processes (collating information, reviewing, regular reporting, communications)

 

Establish List of collated information 

 

Perform regular reviews

 

Regular reporting and communication

 

Escalation of gaps in information for attention

 

 

Review Execution

 Lessons Learned

 

 

Closure

Write closure report

 

Project Closure

Resources, Skills and Costs

The project is estimated at 75 days broken down as follows:

Project Management 

  • 75 days of project management effort split between this and the next financial year. The intern's time will not be recorded to the project. 

The 75 days will be split into the following financial years:

  • FY 23/24 : 45 Days
  • FY 24/25 : 30 Days

Student Intern Assistant Intern

This year the project proposes to recruit two project assistant interns. This should offer some continuity as last year's intern will rejoin the project.

Student Helpers

The project intends to recruit a student to work part-time (up to 15 hours per week) from April/May to June then full-time until the end of week 1. 

In 2022/23 the project used a budget of over £85k. This covered all the external costs for Welcome Week except staff costs including student helpers: 

  • cost of licences
  • giveaways for students
  • experiential activities for students

Financial Budget

This year the budget will be significantly more as the CIO has already approved a £72k spend for higher-value tote bags. 

Project Governance

There are several layers of Governance for this project. The project will adhere to the standard Apps Review governance. In addition, the project will report on a monthly basis from May to July to ISG SLT and from August to the start of teaching on a weekly basis to ISG SLT.  

Project Stakeholders

Name Business Area  Role   Project Team Member
Alex Carter ISG Applications Service Management  IS Applications Service Management Representative   

Project Team

Barry Croucher ISG User Services Directorate Help Services  Business Lead 

Project Team

Cheryl Hutton Residence Life  Residence Life Representative   
Colin Pritchard Estates Head of Help Services  Estates Senior Representative   
Colin Watt ISG Applications Project Services  USD Programme Manager   
Colm Harmon Principal's Office  Vice Principal (Students)   
Craig Robertson ISG Corporate  Facilities Operations Manager   
Gavin McLachlan Information Services CIO  Senior Management Stakeholder   
Gosia Such ISG User Services  Business Lead 

Project Team

Graeme Wood ISG IT Infrastructure  ITI Representative 

Project Team

ISG Senior Leadership Team (ISG SLT) Information Services  Project Governance Lead   
Kevin Brogan ISG Learning, Teaching and Web  IS LTW Representative 

Project Team

Lesley Greer ISG LTW Learning Spaces Technology  LST Representative 

Project Team

Lesley Ross Student Induction Team  Student Induction Manager   
Lisa McDonald ISG User Services  ITIL Manager   
Mark Ritchie ISG Applications Project Services  Senior Management Stakeholder   
Marshall Dozier ISG University Library and Collections  L&UC Representative 

Project Team

Neil Bruce ISG User Services  Project Sponsor 

Project Team

Pam Wells
  ISG User Services  
EdHelp Service Delivery Manager
 

Project Team

Paul Gorman ISG User Services Directorate  Deputy Head of Help Services   
Shaun Brunett ISG User Services Directorate  Head of ISG Communications 

Project Team

Stuart MacLeod (TBC) Estates  Estates Rep for Large Projects 

Project Team

Suran Perera ISG Applications  Head of Production Management   
Tommy Angus (TBC) Estates  Estates Rep for Small Projects   

 

Project Info

Project
IT & Library Business Service Readiness for Start of Semester 24/25
Code
USD034
Programme
ISG User Services (USD)
Management Office
ISG PMO
Project Manager
Tim Gray
Project Sponsor
Neil Bruce
Current Stage
Close
Status
Closed
Start Date
01-Mar-2024
Planning Date
07-May-2024
Delivery Date
22-Nov-2024
Close Date
04-Dec-2024
Overall Priority
Highest

Documentation

Plan