Result Days and Clearing 2022 Helpline
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Report for April 2022

Report Date
April 2022

Achievements this period

  • Ongoing discussion with supplier of remote call centre technology to select application.
  • Start review of operators scripts to identify required updates to support changes in fees status.

Issues

  • Delay in planning

Next Steps

  • Complete project brief
  • Complete review of existing operator scripts
  • Start SharePoint Development
  • Agree contract for application

Milestones

Stage Milestone Due Date
Plan Planning Complete 25-Mar-2022
Deliver SQA Results Day 09-Aug-2022
Deliver A Level Results Day 18-Aug-2022
Close Closure 30-Sep-2022

 

Project Status
RAG Status
Time
GREEN
Cost
GREEN
Scope
GREEN
Overall
GREEN
Change Status
Has formal escalation taken place?
No
Activity
Approved budget
75.0 days
Activity this month
0.9 days
Activity this year
3.8 days
Activity to date
3.8 days
Estimate to complete current year
52.4 days
Estimate to complete future years
17.6 days
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Project Info

Project
Result Days and Clearing 2022 Helpline
Code
USG020
Programme
USG Portfolio Projects (OTHUSG)
Management Office
ISG PMO
Project Manager
Muriel Mewissen
Project Sponsor
Rebecca Gaukroger
Current Stage
Close
Status
Closed
Project Classification
Grow
Start Date
03-Feb-2022
Planning Date
08-Jun-2022
Delivery Date
19-Aug-2022
Close Date
09-Mar-2023
Programme Priority
5
Overall Priority
Normal
Category
Compliance

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